Customer Service

OBJECTIVE

To obtain a fulltime position within an organization where my experience and knowledge will be resourceful and allows me to expand.

RECENT DEDICATION Colorado Springs, Co. June,2016 Present

Provided care and Respite services for my father in- law while in a Hospice program at home. And accomplished all household duties while homeschooling two elementary kids on a weekly base.

SKILLS

Experience with CCTV system, Windows, Outlook, Quick books, MS Word &Excel. Knowledge of KIS & Epic program, type 40wpm., able to learn new technology quickly. Strong social skills, bi- lingual (read, write and speak fluent Spanish) and friendly.

EMPLOYEMENT HISTORY

Lee Memorial Health Systems Ft. Myers, Fla. February,2015 June,2016

Security Officer

Duties performed; Secure medical staff, patients and public on private property. Monitor overall physical personal, security alarms and CCTV systems, Rotate post and patrol premises. Give access to visitors and vendors, write and log incident/ accident reports. Therapeutic restraints usage as needed, de-escalate situations with BA patients and performed First Aid and CPR if required.

Lee Memorial Health Systems Ft. Myers, Fla. February,2015 June,2015

Support Services Associate/ Pt. Transport

Safely transport patients to and from hospital departments. Receive and record patient information accurately into EPIC system, ensured two forms of patient identification and provide support in the ER department when not transporting patient.

Student/ Stay at Home Mom Ft. Myers, Fla. October 2010 February,2015

Returned to school part time to further my education and welcomed a new addition to the family.

Service Experts Air Conditioning, Inc. Naples, Fla. November,2004 October,2010

Dispatcher/ Secretary

Clerical duties applied; strong customer service, answering multiple phone lines, send and receive facsimile transmissions and postal mail. Create new files, schedule appointments and follow ups, dispatch technicians, applying for county permits and collecting payments.

The Children Psychiatric Center Miami, Fla. October2001 June,2004

Administrative Assistant

Created new client profile, updated records, scheduled intakes, checked medical insurance, audit charts daily, attended weekly staffing meetings with the Unit Director, Senior Case Manager, Psychiatrist, Therapist and Office Manager to review status and changes to all programs within the unit and follow up on any goals.

Creative Staffing, Inc. Miami, Fla. December,1998 March,2004

Temporary Associate

Working temporary positions assisting companies in need of services; administration, switchboard operator, data entry, accounts payable/receivable, collections, dispatcher, customer service, filing for permits with county, front desk receptionist, inventory, staff supervision, general office duties and hosting events.

EDUCATION

Professional Security Institute August,2014 August,2014

Professional Guard, State Security Licensed Degree date: 2014

Within the above course taken a Defensive Tactic Certification was obtain as well as a Concealed Weapons Permit.

ABM University January,2012 May,2012

Nursing Assistance/ Phlebotomy, CNA/ Phlebotomist Degree date: 2012

Acquired a State Certified Nurse’s Aide Certificate, along with a Phlebotomy Certificate throughout a four months course State Certify Program

Miami Dade Community College August,2003 May,2004

Associates in Science

Accumulated some college credits undergoing my associates in science

Miami South Ridge High School August,1991 June,1995

High School Diploma, General Educational Development

CERTIFICATES

High School Diploma

Notary Public

BLS/ First Aid

Certify Phlebotomist

CNA- (Certify Nurse Assistant)

State Security Licensed

Defensive Tactic Certification

Concealed Weapons Permit

References Upon Request

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