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Customer Service Data Entry

Location:
New Orleans, Louisiana, United States
Posted:
September 08, 2018

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Resume:

LAKISHA CUTNO

**** ******** ******

New Orleans, La70122

Cell PH: 504-***-**** Alt: 504-***-****;

E-mail ac6zae@r.postjobfree.com

Objective

Attain a position in the Administrative Assistant field or related industry.

Qualification Highlights

• Exceptional organizational skill; work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of dead lines possess a since of urgency.

• Work efficiently and effectively as self-starter in environment handling many tasks simultaneously Initiate action and follow through.

• The ability to work unsupervised in any environment with universal knowledge and skills in interpreting, explaining, developing, and applying work procedures.

• Entrusted with keys to business and frequently have worked with matters requiring total confidentiality

Experience

Capital One Lockbox, Metairie, LA Data Entry I, 2016

Perform mail extract pre-sort fine sort mail and exception handling, Remittance processing, entering information into a database numeric and alpha numeric data entry entering data using Pad/PC, Open, edit, verified and batches accounts per processing instruction perform ten key and Operate checks transport and document transport equipment. Check images and correspondence.

Ensure all production quality and customer service level is consistently met. Utilize continuous improvement tools to enhance process performance. Inform team leaders or supervisors of errors, than consolidate my designated work area at the end of the day.

Direct Service Worker Contin-U-Care (Part Time) 11/10 – 01/15

Assisted persons with intellectual and developmental disorders in their living environment, Assist with daily living activities: laundry, kitchen, and bedroom duties facilitated errands for the homes and meal preparation advised families on nutrition and cleaning.

Chase, New Orleans, L.A. Lockbox Mail sorter Processor/Data Entry 2012-14

Perform mail extract presort fine sort mail and exception handling. Operates network computers software, and other equipment necessary to report and process transaction. Open, edit, verified and batches accounts per processing instruction perform ten key and data entry alpha and numeric operate checks transport and document transport equipment. Check images and correspondence.

Ensure all production quality and customer service level is consistently met. Utilize continuous improvement tools to enhance process performance. Inform team leader or supervisors of errors, than consolidate my designated work area at the end of the day.

DHAP Housing, New Orleans, L.A. Call-Center, 2008-09

Handle customer inquiries, complaints, billing questions and payments extension/service request. Calm angry callers repair trust, locate resources, for problem resolution and design best -option resolution and internal partners in accounting, field service, answer incoming calls and re- direct them to appropriate parties, enter data into system, file, copy, fax and verified documents.

Tulane hospital/clinic, New Orleans, L.A. Patient Service Coordinator, 2003 - 2005

Highly experience with scheduling patient appointments, conduct daily prescription calls, confirmed demographics and insurance information, entered data, 10-key calculator operator organization files, and records into system which increase efficiency track accounts payable, receivable balance to ensure accuracy of business finances.

Ochsner Health plan, Metairie, L.A. Claim Assistant, 2000 - 2002

Provided clerical support to various developments as requested, entered data into computer, filed and bar-coded claims, sorted incoming mail and distribute checks to appropriate parties.

Education and Training

December 2008 Tax Preparer Jackson Hewitt Tax training course

March 2006 Computer science Business Access Technology, Dallas, T.X.

March 2003 Medical Billing/Coding Harahan, L.A. Bryman College, Harahan, L.A.

August 2000 Basic Computer training St. Bernard Computer Technology Center, New Orleans, L.A.

August 1993 Medical Assistant National Education Center, New Orleans, L.A.

Computer Skills

• Microsoft word, excel, Internet research, e-mail communication.

REFERENCE Provided upon Request



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