Hospitality Manager & Business Development Consultant Experienced hospitality and business development consultant with 22+ years' experience in hospitality, retail, development and non-profit organizations. Provider of innovative, creative and performance-enhancing strategies and training to ensure more efficient procedures and productivity. Currently holds a B1/B2 & C1/D Visa US status. Skills and Competencies
Training & Supervising
Food & Beverage Services
Farming Work & Labourer
Policies & Procedures
Sales and Support
Start-Ups & NPOs
Reporting & Analysis
Agency & Brokerage Services
Planning & Organization
Implemented new sales strategy system in retail environment and cut training expenses by 90% while increasing close ratio by 10% within 3 months.
Achieved 99% customer satisfaction in high-pressure environment which positively contributed to the target of the regular business' sales.
Won the Cruise Operator Inc. 2016 Award for Hotel Star Employee.
Awarded the Extra Mile Services Award for delivery of outstanding customer service.
Awarded the Fabulous Award of the Year for being recognized as a Humanitarian Developer and Innovator.
PRESIDENT 2007 - 2017
GLOBAL VISION OVER HAITI TODAY (NONPROFIT)
Provided leadership training development to organizations alongside consulting services.
Developed and implemented systems for the companies and organized project development.
Set up procedures and supervised their implementation.
Consulted and assisted with the ongoing recruitment projects, including team worker selection and creation of interviewing standards and other HR policies for the organization.
Obtained and assessed all the certificates and testimonials of the candidates.
Controlled, maintained and updated manpower plan and prepared related monthly and weekly reports.
Worked closely with hiring managers and the Director of Human Resources to define position requirements, track requisitions and manage open headcount.
Develop and maintained job registers by working with department / Division heads. HOUSEKEEPER / HOUSEKEEPING OPERATIONS 1996 - 2016
CARNIVAL CRUISE LINES HOTEL OPERATIONS / PARADISE CRUISE LINES HOTEL OPERATIONS
Responsible for Customer Relations and consistent high levels of customer satisfaction.
Supervised Guests Room Attendance and managing different aspects of the stateroom cleanliness.
Adhered to the strict supervision control standards, whilst helping senior staff with the daily tasks.
Swiftly and effectively resolved customer issues and provided business solutions to meet the customer expectations.
SALES SUPPORT 1990 - 1995
Implemented new sales strategy system for the shop.
Cut training expenses by 90% while increasing close ratio by 10% within 3 months
Responsible for supervising promotional programs to incentivize the point-of- purchase and combined advertising with promotional deals to entice customers.
Worked with sales staff to generate ideas for the campaigns and provided customer service to over 250 internal and external clients on day-to-day basis. Education and Certifications
HOTEL OPERATIONS & HOUSEKEEPING MANAGEMENT /FOOD & BEVERAGE SERVICES MONTREAL-HAITI: ECOLE HOTELIERE INTERNATIONAL HAITI 2012 HOUSEKEEPING MANAGEMENT TRAINING
CARNIVAL COLLEGE HOTEL OPERATION 2003
HUMAN RESOURCES TRAINING BUSINESS DEVELOPMENT (ORGANIZATIONAL STRATEGIC WORK) LEADERSHIP DEVELOPMENT
HIGH BUSINESS INSTITUTE
MARITIME AND PASSENGER SHIPS STCW 95 SAFETY TRAINING FIRST-AID, CRISIS, CROWD MANAGEMENT, HUMAN BEHAVIOUR, FIRE PREVENTION AND FIGHTING, SAFETY AND SECURITY AWARENESS, SURVIVAL CRAFT AND RESCUE BOATS TRAINING.