Ivette B. Arellano
Motivated Medical Office Assistant Lead seeking to apply years of healthcare experience into a rising institution, with the professional drive to succeed and potential growth within the organization.
18 years of clinical experience / Front and Back Medical Assistant / Patient Registration
Bilingual (Spanish), solid communication skills
Ability to perform multiple tasks. Prioritize and manage deadlines
Computer literate, 40+ wpm
Leader and fast learner
Organized and accomplished
Front desk duties, appointment scheduling appointments using NextGen, Citrex and Conexem (EMR program) and insurance verifications, and co- payment collection
Experience with Internet Windows, Outlook, NextGen and e-scripts
1994-1998 Bell Gardens High School / Diploma
1999-2000 Nova Institute/ Medical Assistant and limited XRay Tech
2009-2012 East Los Angeles College/ Associate of Life Science and General Education
2015-current Medical Assistant Certification
Front and Back Office Medical Assistant Lead
May 2014 – present
CareMore -La Mirada and Downey, California
Assist Endocrinology, Gastroenterology, Internal Medicine, Nephrology and Rheumatology Physicians with patient care such as triage, vitals, prepare biological IV medication for Rheumatology patients, obtain medical history, maintain updated medical history, obtain recent Hospital admits, discharges and Home Health records for continuity of care, contact and assist with Hospice services, referrals and authorizations requests, refill medication via e-scripts, I make sure refills for controlled medication is dispensed accordingly . I partook in a Diabetes project which brought down the costs of insulin for all diabetic members. I Charge and bill for office procedures and injections. Collect blood and urine specimen. Translate to Spanish to assure communication between patient and Physician. Check in and out patients using EMR. Scan and file new documents into EMR. Answer multiple phone lines. Contact appropriate Physician with positive labs, Radiology and Hospice services when Physician is out. I, also, cross cover for multiple positions throughout the office to help maintain a productive work flow.
Front and Back Medical Assistant
Advanced Orthopedics – Los Angeles, Valencia and Encino
September 2013-April 2014
Front office duties consisted of answering multiple phone lines in a orderly fashion, appointment scheduling for Orthopedics, Physical therapy and workers’ Comp. insurance. Patient triage and chief complaints for those patients being referred to Ortho or PT, obtain and chart Insurance reports and claims in EMR, Responsible for revenue collection. Back office consisted of preparation for pre-op, EKG, Ortho casting, help with PT exercises, translate to Spanish to help assure communication, obtain vitals and charting, refill medication via electronic scripts.
April 2001 – 2012
Technimed – Vernon and Commerce, California
While working back office, I assisted Physicians in a multi-specialized / Urgent Care center with lacerations, EKG, pre-employment physicals, performed clinical protocol for eye injuries, chemical exposure and multiple fracture injuries, recorded vitals and medical history with current medication list, triage along with chief complaints, performed lab tests, such as blood and urine specimen for rapid results (Federal tests) and routine collections, pulmonary function test, audiometry, visual acuity, Instructed patients on proper discharge care and medication intake. I assisted with Radiology and Orthopedic procedures. Front office collected patient information, insurance verification, answered multiple calls, and determined urgency for each injury.
Additional Employment History and References available upon request