**** *. **** ******, *******, IL 60804
Morton College, Cicero, IL
Associate in Applied Science (AAS) Office Management Technology 12/2017
LIST OF ACCOMPLISHMENTS
Manages department when supervisor is out of office and makes sure deadlines are met.
Trains new or current employees in the use of company’s software.
Assist in the merger of two companies with selecting new administration, company name and logo.
ADMINISTRATIVE AND OFFICE MANAGEMENT EXPERIENCE
Manufacturer’s News, Inc., Evanston, IL 03/2008-Present
Advertising Copy Editor
Ensure accurate database sales order entries by following proper company guidelines,
and regulation protocols.
Refer customer inquiries to proper resource departments through phone, email, facsimile and in-person interaction.
Foster a cooperative and results-oriented work environment through independent and
team-based workplace cohesiveness.
Midwest Accounting and Finance, Chicago, IL 12/1999-06/2002
Served as initial contact for all staff accountants and their clients through verbal and written communication, while maintaining a welcoming and professional atmosphere.
Lead facilitator of orientation training for permanent and temporary placement employees.
Created memorandum documentation to promote in-house staff and outside
client infrastructure projects.
Conducted general office materials inventory and ordered new supplies as needed.
Responsible for processing and directing in-bound calls to the proper referral
Coordinated business development meetings and maintained state-of-the-art
office space for workshops, presentations, and seminars.
3500 S. 55th Avenue, Chicago, IL 60804
CUSTOMER SERVICE EXPERIENCE
Hub Travel Center, Bedford Park, IL 06/2005-03/2008
Advised and counseled prospective clients on safe and budget friendly travel options
including, but not limited to, air travel, luxury cruises, hotel amenities, vehicle reservations and travelers’ insurance options.
Served as initial contact for any client scheduling concerns through conflict resolution strategies following proper company standards.
Attended and participated in monthly professional development meetings pertaining to
progress tracking, regulation changes, and resource allocation.
Promoted donor incentives through online and print marketing collateral.
Federal Express, Bedford Park, IL 07/2002-06/2005
Hazardous Goods Package Handling Agent
Served as training advocate for dangerous goods and hazardous materials package handling.
Provided safe and efficient package distribution to promote quick and easy truck loading and unloading execution according to the US Department of Transportation (DOT) policies.
Determined appropriate conveyor systems for best practice package scanning, labeling, and sorting initiatives.
Utilized strong communication and interpersonal skills in a team-oriented, results-driven and fast-paced environment.
TECHNICAL, SOCIAL MEDIA AND LINGUISTIC SKILLS
Languages: Written and Verbal: English and Spanish, Fluent
Technical Skills: PC OS Word, Excel, PowerPoint and Advanced Data Entry Software
Social Media/Internet: Facebook, Twitter, Pinterest, Internet Explorer, Chrome and Firefox