Administrative Assistant Social Media

LILIANA MARTINEZ

**** *. **** ******, *******, IL 60804

Email: *******.*.********@*******.***

Phone: 773-***-****

EDUCATION

Morton College, Cicero, IL

Associate in Applied Science (AAS) Office Management Technology 12/2017

LIST OF ACCOMPLISHMENTS

Manages department when supervisor is out of office and makes sure deadlines are met.

Trains new or current employees in the use of company’s software.

Assist in the merger of two companies with selecting new administration, company name and logo.

ADMINISTRATIVE AND OFFICE MANAGEMENT EXPERIENCE

Manufacturer’s News, Inc., Evanston, IL 03/2008-Present

Advertising Copy Editor

Ensure accurate database sales order entries by following proper company guidelines,

and regulation protocols.

Refer customer inquiries to proper resource departments through phone, email, facsimile and in-person interaction.

Foster a cooperative and results-oriented work environment through independent and

team-based workplace cohesiveness.

Midwest Accounting and Finance, Chicago, IL 12/1999-06/2002

Administrative Assistant

Served as initial contact for all staff accountants and their clients through verbal and written communication, while maintaining a welcoming and professional atmosphere.

Lead facilitator of orientation training for permanent and temporary placement employees.

Created memorandum documentation to promote in-house staff and outside

client infrastructure projects.

Conducted general office materials inventory and ordered new supplies as needed.

Responsible for processing and directing in-bound calls to the proper referral

resource departments.

Coordinated business development meetings and maintained state-of-the-art

office space for workshops, presentations, and seminars.

LILIANA MARTINEZ

3500 S. 55th Avenue, Chicago, IL 60804

Email: *******.*.********@*******.***

Phone: 773-***-****

CUSTOMER SERVICE EXPERIENCE

Hub Travel Center, Bedford Park, IL 06/2005-03/2008

Travel Agent

Advised and counseled prospective clients on safe and budget friendly travel options

including, but not limited to, air travel, luxury cruises, hotel amenities, vehicle reservations and travelers’ insurance options.

Served as initial contact for any client scheduling concerns through conflict resolution strategies following proper company standards.

Attended and participated in monthly professional development meetings pertaining to

progress tracking, regulation changes, and resource allocation.

Promoted donor incentives through online and print marketing collateral.

RELATED EXPERIENCE

Federal Express, Bedford Park, IL 07/2002-06/2005

Hazardous Goods Package Handling Agent

Served as training advocate for dangerous goods and hazardous materials package handling.

Provided safe and efficient package distribution to promote quick and easy truck loading and unloading execution according to the US Department of Transportation (DOT) policies.

Determined appropriate conveyor systems for best practice package scanning, labeling, and sorting initiatives.

Utilized strong communication and interpersonal skills in a team-oriented, results-driven and fast-paced environment.

TECHNICAL, SOCIAL MEDIA AND LINGUISTIC SKILLS

Languages: Written and Verbal: English and Spanish, Fluent

Technical Skills: PC OS Word, Excel, PowerPoint and Advanced Data Entry Software

Social Media/Internet: Facebook, Twitter, Pinterest, Internet Explorer, Chrome and Firefox

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