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Manager Customer Service

Location:
Orlando, Florida, United States
Salary:
42,000/year
Posted:
September 10, 2018

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Resume:

JOHN A. DAVIES III

**** ****** ****** *******, ** 32837 407-***-**** ac6z2d@r.postjobfree.com

HOSPITALITY MANAGEMENT PROFESSIONAL

Results-driven professional with over 14 years of experience. Strong background in improving upon operations. Ability to analyze performance, develop action plans and implement goals. Demonstrated ability to effectively liaise with all levels of personnel and guests. Skilled at thriving in challenging, fast-paced environments. Adept at working autonomously and in teams. Seeking a Manager on Duty or Front Desk Manager position that will allow for leverage of existing skill set. Targeting Resort and Hotel roles.

SKILLS & AREAS OF EXPERTISE

Operations Management Team Leadership Research & Development Problem Solving Critical Thinking Strategic Planning Business Analysis Budgeting & Forecasting Employee Relations Customer Service Time Management & Organization Teambuilding Supervision & Training Interpersonal Communication Microsoft Office Windows OS

WORK HISTORY

Recently served as a member of the Front Desk team at the Palisades Resort in 2016

CYPRESS POINTE RESORT BY DIAMOND RESORTS `

Front Office Manager 2016

Worked with the Resort under Diamond Resorts’ ownership from January until March of the year

Dedicated at all times to delivering the utmost in customer care and administrative support

CYPRESS POINTE RESORT AT LAKE BUENA VISTA

Resort Operations Manager 2015

Selected as the interim General Manager (GM) during a time of management transition; drove the daily progression of all resort functions including invoicing and budget monitoring; aided management in adhering to all related requirements

Led and completed projects in a timely manner; made certain that all department managers/staff performed at 100%

Efficaciously coordinated with the Board of Directors regarding all communications that directly affected the resort

Resort Manager 2011-2014

Supervised the Resort’s daily operations to ensure that all departments functioned at peak performance

Aimed to achieve overarching company goal of consistent owner/guest satisfaction at all times

Facilitated daily and weekly communication with resort owners regarding a multitude of issues as they arose

Oversaw the reservation processes through the resort’s front desk

Participated alongside the General Manager in the quarterly Board of Directors meetings; assisted in the preparation of annual budgets, monitored resort projects, and tracked renovation progress as it neared completion

Night Manager/Manager on Duty 2003 – 2014

Represented the General Manager during absences and assumed responsibility for resort operations

Handled guest relations, supervised employees, and responded to emergencies including liaising with police and firefighters

Strived to exceed guests’ expectations and trained employees with this in mind; supervised personnel diligently and made sure that safety and aesthetic standards were maintained at all times

Constantly monitored physical aspects of the resort to guarantee smooth operations and proper facility maintenance; ensured that the resort was ready for guests by resolving any concerns, issues or questions

Collaborated with Department Managers to nurture a teamwork mentality to achieve common goals; involved active listening, maintaining a professional appearance, and staying proactive in anticipating guests’ needs

Also worked in Customer Service and Sales with Dillard’s Department Store from 2001-2003 and at Boston Store from1987-2001

EDUCATION, TRAINING & INVOLVEMENT

Medical Degree, American University School of Medicine, Plymouth, Monserrat

Bachelor of Arts, Biology with Chemistry Minor, Chaminade College

Commissioned Officer/Active Duty, United States Air Force-Officer Training School

Licensure, Community Association Managers (CAM), State of Florida

Management Seminar Completion, Disney's Approach to Quality Service

Training Completion, Driving the Guest Experience Training Program

Participant/Volunteer, Food/Supply Collection Drives, Central Florida Lodging and Hospitality Association



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