ROSWELL, GEORGIA, 30076
SPROUTS FARMERS MARKET
Back-Up Administrative Coordinator
March 2017 – Current
Responsible for all cash and funds control pursuant to Sprouts policies and procedures
Prepare bank deposits and order change for store operational use
Timekeeping and payroll transmission
Verifies all calculations for accuracy of figures and postings pertaining to business transactions
Serve as a human resources liaison, making sure all new team members fill out the proper paperwork and are properly added to our systems
Processes terminations, promotion, pay-rate changes and transfers
Orders supplies and uniforms
Head Cashier/Front End Supervisor
July 2015 – Current
Responsible for ensuring the store is profitable through well-trained cashiers and shortage control
Oversees all register transactions, processing of customer purchases, and handling any refunds and overrides pursuant to Sprouts standards
Manages cash tills when Cashiers take breaks; holds key to locked cabinet and ensures proper storage and security of cash tills and return of used cash tills to appropriate Cashier
Regularly monitors checkout stations to ensure adequate cash is available; maintains security and accounting of extra cash tills
Conducts or participates in hiring of new Cashiers as requested
Provides training for new cashiers on policies and procedures related to point of sale system
Ensures that checkout areas are properly maintained in a clean and orderly condition at all times
Approves transactions that require multiple reviews
Reviews point of sale transactions for compliance with company policies and procedures
Resolves employee disputes or concerns to ensure a good working team
Enforces safety, health, and security rules
Plans and prepares work schedules and assigns employees to specific duties; ensures proper scheduling of breaks and meal periods to comply with state law and Sprouts policy
Writes or provides input to Store 3rd Manager or Store Manager on employee evaluations
Takes steps necessary for disciplinary actions, which may include directly administering discipline, participating in disciplinary actions, or providing input to the Store 3rd Manager or Store Manager on required disciplinary actions
Performs general record keeping and accounting duties
Greets customers in person and by phone, answers questions, addresses concerns, and offers assistance as needed
Handles all types of customer transactions as needed; receives payment and/or obtains credit card authorization and is responsible for ensuring accuracy of such processes
Assists with relevant duties when shift occurs during opening or closing of the store
Assigns staff to sweep the store every hour and to retrieve carts from parking lot; may assign additional light cleaning or other work at slower times
Orders supplies applicable to front end and keeps levels up to standards at check stand areas
PUBLIX SUPERMARKETS INC
Customer Service Staff
March 2013 – July 2015
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Answer telephones, direct calls, and take messages.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Inventory and order materials, supplies, and services.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
PUBLIX SUPERMARKETS INC
August 2003 - March 2013
Analyze employment-related data and prepare required reports.
Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
Confer with management to develop or implement personnel policies or procedures.
Contact job applicants to inform them of the status of their applications.
Hire employees and process hiring-related paperwork.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.
Schedule or conduct new employee orientations.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
Keep track of leave time, such as vacation, personal, and sick leave, for employees.
Process paperwork for new employees and enter employee information into the payroll system.
Perform general office duties such as typing, operating office machines, and sorting mail.
Gather materials to be filed from departments or employees.
Answer questions about records or files.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
SOUTHSIDE COMPREHENSIVE HIGH SCHOOL
High School Diploma, Jun 1996
I work well with others or independently with little to no supervision; quick learner; eager worker; writes clearly and concisely; listens attentively; manage projects effectively; thinks critically to solve problems; meets deadlines; multitasks; enforces policies and lead and direct others if needed.
Customer Service Field
Publix Customer Service Manager
Spencer Gifts Area Manager
Publix Pharmacy Tech
Previous Co-Worker /Long Time Friend
Sprouts 4th Manager