Smitha Subramanian

ac6yth@r.postjobfree.com

Skype id: smitha.subramanian

Indian Mob No: +919*********

CAREER SUMMARY

Established and creative hospitality professional with a comprehensive knowledge of diverse spa operations including successful refurbishments. Experienced in both corporate and luxury resorts with 15+ year of experience in India, Mauritius, Maldives and UAE and innovative in my approach. With experience of Executive level roles I provide strong organizational skills and experience in the coordination of complex and multi-departmental activities developed through working in properties situated in highly remote locations requiring flexibility in approach and problem solving skills.

Specialties: Training, Sales & Marketing, Yield Management, Quality Control, Creativity, Guest Relationships, Partner Relationships, High Personal Integrity, Honesty, Creativity, Quality Auditing.

ACHIEVEMENT

Araamu Spa has been awarded as leading wellness brand in Maldives by Travel awards 2016.

Araamu Spa has been awarded as Leading wellness & spa brand/Chain in Maldives by South Asia Travel awards 2016.

Aura Spa has been awarded as Best Hotel Spa award from GEOSPA Asia Spa India Award in 2013.

Achievement for Taj Exotica Resort & Spa, Maldives A member of The Leading Small Hotels of the World in 2008.

Achievement for Taj Exotica Resort & Spa, Mauritius: A member of The Leading Small Hotels of the World in 2006.

WORKING EXPERIENCE

Self-Employed

Currently taking care of Family business & (In 2015 till 2016)

Paradise Island Resort & Spa, Maldives

Spa Manager - September 2016 - September 2017

Reporting to Spa Director and General Manager.

Managed and trained a team of 30.

Responsible for the development of the Spa Yearly Budget

Responsible for the financial performance of the Spa and Retail.

Regular review of Therapist schedules, Therapists and Room Utilization in order to maximize yield potential of the Spa

Develop spa marketing plan and its activities together with the Sales and Marketing team and be responsible for the execution of the plan

Responsible for the instigating all policies and objectives within the spa

Provide hands on operational help as and when required

Ensure guest recovery service is implemented quickly and in accordance to House Hotel standard

Regular daily walkthroughs of the Spa to review all Standards, Procedures and operational status of the Spa

Assist to design spa menu to be attractive to the clients.

Handling guest complaints as per company policies.

The Park Hotel, Chennai, India

Spa and Health Club Manager- December 2013 - August 2015

Managed and trained a team of 24 (built the team from 16 to 24).

Set up all job description for each staff in Health club and Spa.

Prepare Spa budget and submit it to the management.

Responsible for the development of the Spa and Fitness Yearly Budget

Create solutions aimed at increasing sales.

Trained all Therapists for new spa treatment in Spa menu (Ayurveda and International Treatment) and how to pre and post greeting the customer to satisfy their need.

Trained Receptionists to understanding each treatment to provide a suitable consultant to each customer.

Trained Receptionist to greeting the customer and up selling treatment base on customer's need.

In charge in Health Club and Pool concentrated on the customer safety and hygiene.

Provide hands on operational help as and when required

Recruited Therapists with full qualification to spa.

Handling guest complaints as per company policies.

Balance Wellness Spa- Landmark Group, Dubai

Assistant Operation Manager - January 2013 to December 2013.

Operated stand-alone Spa in a Mall with 21 treatment rooms

Managed and trained a team of 30

Handle the inquiry from the guest about Spa and wellness package, and also being their consultant for their health problems

Maximize every opportunity to increase revenue: In-house marketing, promotional packages, and up selling.

Create full spa awareness within the Spa team: conducted spa awareness training and marketing.

Handling guest complaints as per company policies.

Park Hyatt Maldives, Hadahaa. (Department Head- Pre-Opening)

Assistant Spa Manager- 2011 October – October 2012.

Pre-opening team of Vidhun Spa in luxury resort hotel operation.

Conversion of spa concept briefs into performing outlets.

Creation, implementation and establishment of standards in pre-opening, continuous review and improvement in post opening.

Guest satisfaction analysis and implementation of tactical improvements to deliver luxury hotel.

Product sourcing, supplier negotiations and establishment of par stocks.

Counting and updating inventory of Spa product.

Create full spa awareness within the Spa team: conducted spa awareness training and marketing.

Handling guest complaints as per company policies.

Soneva Gili & Soneva Fushi by Six Senses, Maldives

Spa Coordinator, 2008 December till July 2011

Assist for purchasing, inventory check and operational controls

Creating sales reports for daily, weekly and monthly.

Attend ongoing training for Spa therapy

Provide hands on operational help as and when required

Taj Exotica Resort & Spa, Maldives, August 2007- November 2008

Act as a Second in charge in Spa

Manage overall Spa operations in the absences of Spa Manager.

Preparing daily, weekly and monthly reports.

Provide hands on operational help’ as and when required

Organize set up all job description, duty roaster for therapists & Spa attendants.

Managing and controlling the Spa inventory.

Responsible for preparing cooperate training program & training for the team.

Handling guest complaints as per company policies.

Taj Exotica Resort & Spa, Mauritius, December 2004 - July 2007

Departmental Trainer, (A part of Pre-Opening team)

Responsible for preparing cooperate training programmers & training for the team.

Conduct training theory and practical for local staff to create awareness about Ayurveda.

Assist Spa Manager to look after Spa operation.

Carry out all responsibilities related to the quality management systems implemented at the facilities.

Trainer for Taj Corporate office, March 2004 - December 2004

Design concepts for Ayurveda and therapies

Created SOP for Ayurvedic treatments

Cross exposure with regional Trainer to train the Trainers

Creating & Collecting equipment's, tool & other necessary for the project.

Cross exposure with regional Trainer for international therapy, beauty etc.

ITC Grand Maratha Sheraton, Mumbai,

Therapist & Acting Supervisor: January 2003-Febraury 2004

Organize and Set up the Spa.

Assist Spa receptionist at the reception area and duties.

Performing treatments for the guest and maintaining Spa Standard

Generated and maintained a considerable and very loyal clientele

Assisted the lead therapists with purchasing, inventory check & operational controls.

Attend ongoing training for bodyworks

Ayurveda Kendra Clinic,

Trainee and Therapist, Kerala, 2000- December 2002

Organize and Set up the clinic.

Performing therapy for the guest.

Attend ongoing training for various type of Ayurveda therapy.

EDUCATIONAL QUALIFICATIONS

BA from the University of Calicut1999- 2001

Pre-Degree Course in Science group from the University of Calicut1997-1999

Secondary School Leaving Certificate from the Kerala Education Board1997

PROFESSIONAL QUALIFICATIONS

Spa Management Course in Asia Spa Institute, Singapore 2018.03.30

Diploma in Radiography from Priyadarasini Institute of Technology & Science Kerala, India 2000

Master in Reiki. (Completed Level.1 & Level. 2) in Maldives

SPA SOFTWARE OPERATED

Operation of FIDELIO 6.2 VERSION (Property Management System)

Premier Day Spa

Opera Spa Booker

InfoGenesis

Baron

Gumnut

RA (Reservation Assistance

MMS (Material Management System)

IFCA (Spa booking and report analysis)

SKILLS

Ayurveda therapies, Massage, Body Treatment, Facial Therapy and Beauty Skill (11 years)

Business Analysis/Requirements Management (5 years)

International Management Skill (6 years)

REFERENCE

Personal and Professional references available on request

PERSONAL DETAILS

Name : Smitha Subramanian

Date of Birth : 27th November 1979

Nationality : Indian

Languages : English, Hindi, Malayalam, Tamil, Marathi

Contact Details : 009*********** (Indian mobile number)

Maldives Mob No : +960******* (for WhatsApp only)

Permanent Address: Penmatt House, Kannoth (PT), Trichur Dt, India

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