Customer Service Care

JAMES OBINNA NGOZI

**, ***** ****** ***** *****, Lagos, Nigeria

TEL: 09090035948Email: *************@*****.***

Personal Profile: A motivated, adaptable and responsible Education Accountancy graduate. Looking for a suitable position which can utilize the professional skills developed through past work experiences. I have a methodical, customer -focused approach to work and a strong drive to see things through to completion.

STATE OF ORIGIN: Abia State

LOCAL GOVT AREA: Osisioma

GENDER: Male

MARITAL STATUS: Single

DATE OF BIRTH: 4th Nov, 1987

EDUCATIONAL BACKGROUND DATE

Abia State University, Uturu 2000, (2006-2010)

Palace Tot Secondary School River State (2000-2006) QUALIFICATIONS/CERTIFICATIONS

Bachelor of Education, B.ED (Accountancy) Second Class Lower Division (2006/2010)

NYSC Discharge Certificate (2011-2012)

EMPLOYMENT EXPERIENCE:

Customer Care Rep: (In bound and out bound) Multi-choice Nigeria(MCN)(June 2015- Till Date) 1381, Tiamuyi Savage Street, Victoria Island, Lagos

Interact with customer via inbound telephone calls to provide information and assistance

Use computer systems to track, gather information, and or troubleshoot customers’ issues

Ensure that all clients’ needs are met and supervise their care on a regular basis

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Monitor and process customer calls and ensure optimal level of customer satisfaction and resolve all inbound issues.

Reins Communication Contact center: (Jan 2013- 2014) Customer Care Rep: (Out bound)

No 11, Tom Hart Street, Phase 1 GRA PH Rivers State

Interact with customer via out bound telephone calls to provide information and assistance

Keep records of customer interactions or transactions.

Manage customer queries through phone calls.

To inform them about new products and services.

To try and sell the products and services to people.

To listen to objections and handle them effectively. Benue State Government House. (2011-2012)

Bureau Of Local Government And Chieftaincy Affairs. No. 1, Ogiri-Oko Road, Markurdi.

Administrative Assistant: Provides efficient and professional administrative support.

.Organizes and accurately maintains filing system of confidential information. Coordinates activities with other executives to ensure timely completion Reviews, analyzes and reports on periodic expenditures. Dispatch mails to various departments and Scheduling appointments SKILLS

Excellent interpersonal relationship.

Good communication skills and time management

Persistent and total selfless commitment to duties.

Positive attitude to challenges.

Highly knowledgeable and inspirational leader

Ability to proffer practical solutions to problems.

A sound understanding of computer appreciation, application and programming.

A very sound Learning and comprehension ability.

Ability to participate and work productively as a team. LANGUAGE SPOKEN: English, Basic French

EXTRACURRICULAR ACTIVITIES

Reading, writing, meeting people, visiting new places, Soccer, Social welfare. LEADERSHIP ROLE:

President Batch C Corps Member In HIV sensitization Benue State,

President Batch C Corps Member in Social welfare for the less privileged.

President Batch C Corps Member Federal Road Safety Corp Benue State Referees:

Hon, Mazi Kingsley Nwaokoch

Chairman Kc Express Limited.

Address: Klm, 56 Aba Road Rivers State.

Phone Number: 070********

Email: *****************@***.***

Princess Anita Nwagwu

Ceo, A&I Polo Consultant

Address: No 5 Rotimi Street Phase 2 PH

Number: 080********

Email Address: *************@*****.***

Contact this candidate