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Customer Service Data Entry

Beaver Falls, Pennsylvania, United States
September 06, 2018

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Denise Cairns

**** *** ******

New Brighton PA **066

412-***-**** (Cell)


Seeking a challenging position with an aggressive environment requiring a high degree of energy, communication skills, and decision making.

USAirways/American Airlines June 1990-July 2018 (retired) Crew Scheduler:

• Responsible for timely and efficient pilot and flight attendant crew coverage.

• Provide consistent and professional quality customer service to crew members.

• Adhere to USAirways/American Airlines policies and procedures. Reservations:

• High volume of personal contact with customers making future reservation.

• Rebooked due to flight irregularities, or cancellations.

• General problem solving for passengers and travel agents. Dining and Cabin Services:

• Scheduled food service requirements for each flight.

• Tracked aircraft routings, irregularities, and operational issues.

• Solved delays and exceptions as they impact the schedule by adjusting the meal service.

• Performed extensive data entry while communicating with field locations.

• Made necessary corrections to passenger PNR’s to ensure special meal satisfaction. Inflight Services/Liquor Control:

• Data entry of inflight sales and control forms.

• Responsible for the collection and verification of accounts receivable using the IBM Personal System/2 computer.

• Liable for handling large sums of company money and balancing daily bank deposits.

• Maintained strong mathematical skills, confidentiality and accuracy while meeting deadlines with minimal supervision.

Radio Shack August 1988 - June 1990

Regional Secretary:

• Performed all secretarial duties including managing two additional secretaries at the Regional office.

• Responsible for daily and weekly entry of sales figures.

• Organization of monthly sales meetings, travel itineraries, and filing.

• Heavy volume of phone contact with store managers. EDUCATION:

Data Consultants: Certificate- Introduction Lotus 1-2-3 July 1988 Beaver Falls High School: Course of Study- Secretarial/Accounting June 1974 Special Skills and Abilities:

• Works well under pressure with ability to meet deadlines.

• Excellent written and verbal communication skills.

• High energy level

• Strong work ethic

• Lotus 1-2-3, Harvard Graphics, Microsoft Works, Pacer, Sabre, Flifo, Cats, Profs, Decs

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