Administrative Assistant Customer Service

ATRIA CEREZO

Torrance, California ***** 310-***-**** ***********@*****.*** www.linkedin.com/in/atria-cerezo

Professional Summary

Experienced administrative and sales and marketing professional with strong leadership and relationship-building skills. Detail-oriented and willing to be trained. Flexible, resourceful, driven.

Core Competencies

Organization

Decision Making

Communication

Responsibility

Leadership

Customer Relationship Management

Administrative Support

Client Service

Conflict Resolution

Research

Independent & Collaborative

Proficiency in business related applications

Work History

Administrative Assistant, 08/2015 to 03/2017

Inspire Education PTY LTD – Makati, Metro Manila

Provided client support by phone and email including conflict resolution

Scheduled and coordinated phone appointments

Processed course enrolments and extensions

Verified client information in compliance to industry and government requirements

Property Consultant, 04/2014 to 08/2015

DMCI Homes – Makati, Metro Manila

Advertised developer's properties on websites, through social media and in real estate sites

Communicated with clients to understand their property needs and preferences

Generated listings for sales and rental properties through cold calls and referrals

Coordinated appointments to show marketed properties

Showed properties to potential buyers and at open houses and by appointment

Guided clients with and compiled clients’ documentary requirements

Maintained connections with clients to encourage repeat business and referrals

Sales and Marketing Officer, 08/2010 to 02/2014

Majestic Legacy Home Development Corporation – Mandaue City, Cebu

Performed marketing and public relations functions to increase brand awareness

Planned for, coordinated, and carried out ceremonial events like launching, groundbreaking and topping off

Planned and administered tradeshows, and sales events to increase sales

Administered the production and/or installation of marketing collaterals like brochures, billboards, signages, and TV program feature

Resolved conflicts

Identified and pursued prospects

Provided support to the clients and the management

Created and managed digital media including the website and social media accounts

Liaised between the clients and the management

Guided clients with and compiled clients’ documentary requirements

Organized travel arrangements

Performed other administrative duties assigned by the management

Sales and Events Coordinator, 10/2009 to 08/2010

Oakridge Realty Development Corporation – Mandaue City, Central Visayas

Identified and pursued prospects for commercial real estate

Performed billing processes

Liaised between the clients and the management

Managed client relationship

Coordinated and carried out events

Performed other administrative duties assigned by the management

Education

Bachelor of Science in Management, 2009

University of the Philippines, Cebu Campus – Cebu City, Cebu, Central Visayas, Philippines

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