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Mental Health Customer Service

Location:
Miami, FL
Posted:
September 06, 2018

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Resume:

**** ** **** *******, ******* Beach, FL ***** 954-***-**** ac6yhg@r.postjobfree.com

Malia M. Fenby

Professional Summary

Committed and highly dedicated mental health counselor with 4 years experience in counseling people from diverse backgrounds. Possesses an outgoing personality with excellent rapport building skills, as well as, a working knowledge of various therapeutic approaches and Twelve Step philosophy. Comfortable working in an environment with multi-cultural and socio-economic issues; talented and compassionate communicator. I am also in the process of obtaining Registered Internship with the State of Florida.

Skills

KIPU Systems electronic medical records

Treatment planning and relevant clinical documentation

Group, family, and individual therapy skills

Effective time management

Always follows HIPAA guidelines and laws

Good written and verbal communication abilities

Passionate about helping people progress in recovery and move toward better mental health

Employment History

Outpatient Therapist, 4/2018-Current

Multicultural Care Centers-Miami, FL

Implements evidenced based practices to clients of all ages in an outpatient setting focused on substance abuse and mental health disorders.

Provides Psychosocial Rehabilitation group therapy for clients in Independent Living

Completes clinical documentation which included progress notes, treatment plans, and discharge paperwork in a timely manner.

Primary Therapist, 8/2018-8/2018

EMPOWER Detox & Recovery-Pompano Beach, FL

Provided individual, group, and family therapy to people recovering from substance abuse with co-occurring mental health diagnoses.

Completed clinical documentation which included progress notes, treatment plans, biopsychosocials, and discharge paperwork

Maintained regular contact with referral sources and submitted necessary paperwork to extend stays or provide information or treatment participation and progress.

Primary Therapist, 2017 to 2018

Recovery Institute of South Florida – Fort Lauderdale, FL

Provided individual, group, couples, and family therapy to people recovering from substance abuse with dual psychiatric diagnoses

Completed clinical documentation efficiently and on-time

Developed and maintained individualized treatment plans focused on client’s identified goals

Contributed to weekly treatment team staffings, collaborating with colleagues to ensure strongest treatment plan for each patient

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Clinical Support Technician, 2015 to 2017

Recovery Institute of South Florida – Fort Lauderdale, FL

Provided assistance to the Clinical Team with group therapy (Psychoeducation, Celebrate Recovery, Spiritual Health, Mental Health, Bible Study, Emotional Maturity, Grief and Loss, Devotional, Relapse Prevention, Expressive Therapy, and Self-Awareness groups)

Continued to maintain medical records duties

Medical Records Clerk, 2014 to 2015

Recovery Institute of South Florida – Fort Lauderdale, FL

Assisted the director in maintenance of client's charts and completing medical records requests in a timely manner

Assisted the Clinical Team with group therapy, per diem

Responsible for emailing Explanation of Benefits (EOBs) daily to billing company

Front Desk Receptionist, 2013-2014

Recovery Institute of South Florida-Fort Lauderdale, FL

Performed clerical tasks such as photocopying, faxing, mailing, and sorting/distributing documents

Operated high volume multi-line phone system and carefully wrote down all phone messages and relayed them to the appropriate personal while maintaining HIPAA confidentiality

Oversaw inventory activities, including materials monitoring, supply restocking

Education

Master of Arts: Counseling Psychology, May 2018- Summa Cum Laude

Trinity International University - Miramar, FL

Bachelor of Arts: Psychology, 2011

Trinity International University - Miramar, FL

Affiliations

American Association of Christian Counselors (AACC)

Certifications

Licensed Insurance Customer Service Representative (CSR), 2011



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