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Scheduling Coordinator

Location:
Grand Prairie, Texas, 75050, United States
Salary:
55,000
Posted:
September 06, 2018

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Resume:

J Barrett Gribble

**** **** ***** ****** #** Grand Prairie, TX 75050

ac6yes@r.postjobfree.com

469-***-****

Experienced, innovative, highly effective service coordinator with 10+ years of direct customer and client service. Collaborative leader, team player, and mobilizer of people. More than 7 years of direct telecommunications, technical programs, and mechanical systems experience.

Areas of Expertise

●Project and personnel management

●Problem resolution

●Customer service

●Technical troubleshooting

●Strategic problem-solving

●Cost management

●Collaborative team player

●Strong command of planning

●Effective multitasker

●Expertise operating within tightly-controlled operational procedures

●Prioritization and time management skills

●Strong analytical, organizational, written and interpersonal skills

Professional Experience

Kaeser Compressors - October 2017 - Present

Service Scheduling Coordinator - Midwest Region

●Coordinate service technicians to ensure repairs and installations are done in a timely manner

●Dispatch technicians to service calls in a timely manner, inform customers of ETAs or any delays.

●Monitor open service orders in system to completion, follow up on any additional work needed

●Determine if repairs meet warranty standards and obtain payment information from customers

●Review SLAs and contact branch customers for preventive maintenance scheduling

●Coordinate with logisticians to ensure proper parts are ordered and delivered to job sites and local branches

●Maintain branch customer database and document scheduled service work

●Work with local branch service departments regarding technician availability and geographic focus

●Review completed service orders to ensure follow-ups to sites are scheduled and resolved

●Research maintenance history to set up cold calls to generate potential leads for service.

Koenig and Bauer North America - October 2015 - July 2017

Regional Service Coordinator - Sheetfed Service

●Served as the point-of-contact for service needs in Atlantic Coast Territory covering printing press operators in 17 states

●Provided support, information, prioritization, and coordination of work for Field Service Technicians

●Collaborated with other service department team members to coordinate shared service technicians

●Assigned service technicians to service orders in MDS based on skills and abilities required for the assignment, availability, and cost effectiveness

●Conferred with remote troubleshooting team to best approach and resolve technical issues with sheetfed printing presses

●Reviewed post-service call documentation and expense reports for detail, accuracy, and adherence to policy

Kings III Emergency Communications June 2008 - October 2015

Field Tech Manager 2013-2015

Testing Coordinator 2010-2013

Emergency Dispatcher 2008-2010

●Managed multiple territories for proper emergency phone service

●Supervised service technicians in the field

●Conducted employee evaluations and advised for areas of improvement

●Scheduled staff to meet customer needs based on availability and urgency

●Completed staff paperwork such as job orders, service tickets, work schedules accurately and timely

●Shared on-call duties with colleagues for emergency technical service

●Managed weekly & monthly testing reports

●Created work instructions and manual for testing coordinator position

●Analyzed call patterns and data to determine defective equipment

●Investigated field equipment issues & corrected programs

●Developed and implemented techniques to decrease customer attrition

●Troubleshoot technical issues with customers

●Created service orders on faulty equipment when appropriate

●Answered and dispatched emergency and test calls

●Coached callers through CPR and other life-saving instructions

●Notified service team of fault equipment in field

Computer Systems Experience

●SAP by Design

●Microsoft Office

●Microsoft Outlook

●SAP CRM

●Verizon Reveal

●Manitou

●Salesforce

SAP 40

Education

Bachelor of Science, Emergency Administration and Planning

UNIVERSITY of NORTH TEXAS 2007

Professional references available upon request



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