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Customer Service Assistant

Location:
Columbia, MO
Posted:
September 06, 2018

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Resume:

PATRICIA BERNHARDT

Rocheport,Mo *****

Cellular: 573-***-****

e-mail: ac6ycf@r.postjobfree.com

MEDICAL SUPPORT ASSISTANT

PERFORMANCE PROFILE

Talented and results-oriented medical support professional with proven track record of success working in busy in healthcare settings.Proficient in assisting physicians with patient examination procedures,documenting patient information and providing patient education,Known to maintain a safe,healthy and clean work environment.

PROFESSIONAL SKILLS

● Well versed in scheduling and managing patient appointments

● Hands-on experience in preparing facility for clinical visits and performing required paperwork

● Unmatched ability to triage and process messages from patients and front office staff to physicians

● Adept at recording and verifying patient insurance information and assisting patients in filling out insurance forms

● Able to identify patients concern and act accordingly

● Highly skilled in verifying patient information by interviewing patients according to set facility protocols

● Hands-on experience in recording medical histories according to set procedures and ensuring that all information is kept confidential

● Computer:MS Word,Excel & Outlook,Vista Scheduling System,CPRS KEY QUALIFICATIONS

● Over 4 years experience working as a medical support assistant

● Highly skilled in providing care services to patients and coordinating with clinics and nursing staff for management of care procedures

● Strong interpersonal and organizational skills

● Good time management

● Great attention to detail

WORK EXPERIENCE

Harry S Truman Memorial Veterans Hospital

Radiology Nuclear Medicine Department

800 Hospital Dr Columbia,Mo 65201

August 2014 - May 2018

Medical Support Assistant

● Register patients,checked in and checked out patients and assisted with clerical duties

● Schedule,reschedule and follow up on appointments

● Monitor electronic wait list

● Verify and update clinical and demographic records

● Process all emergency and non emergency patient orders

● Assisted patients in preparing for examinations

● Documented physician orders

● Transported patients

● Open and close the radiology/nuclear medicine department

● Delivers exceptional customer service

Veterans Canteen Service, VA Truman Hospital, Columbia, MO March 2010 to August 2014

● Food Service Worker

● Consistently provided friendly guest service and heartfelt hospitality.

● Took necessary steps to meet customer needs and effectively resolve food or s ervice issues.

● Maintained high standards of customer service during high-volume, fast-paced operations.

● Assembled food orders while maintaining appropriate portion control.

● Verified that prepared food met all standards for quality and quantity.

● Placed food trays over food warmers for immediate service or stored them in r efrigerated storage cabinets.

● Followed food safety procedures according to company policies and health and sanitation regulations.

● Carefully maintained sanitation, health and safety standards in all work areas.

● Frequently washed and sanitized hands, food areas and food preparation tools. Dietary Manager and Cook, B luff Creek Drive-Columbia, MO July 2007 to April 2010

● Demonstrated integrity and honesty while interacting with guests, team members and managers.

● Diligently restocked work stations and display cases

● Monthly inventory control and weekly stock ordering.

● Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

● Prepped items for later use to save staff time during busy hours.

● Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods.

● Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

● Verified that prepared food met all standards for quality and quantity.

● Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.

● Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Cook, D eer Park Store-Columbia, MO 2005-2006

● Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

● Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.

● Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

● Correctly operated all Kitchen equipment, including ovens, grills, fryers, stoves, scales and mixers.

● Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Sandwich Maker/Deli Prep, D ashboard Diner, Columbia, MO. 2000-2004

● Inspected and cleaned food preparation areas to ensure safe and sanitary food handling practices

● Performed serving, cleaning, and stocking duties in establishments.

● Stocked and rotated products, stocked supplies, and paper goods in a timely basis.

● Complied with scheduled kitchen sanitation and ensured all standards and practices were met.

● Maintained kitchen work areas, equipment, and utensils in clean and orderly condition. Education

● 2000 Fulton High School Fulton, MO

References

Brenda Reifschneider

Ecommerce Coordinator

Columbia,Missouri

573-***-**** (w)

573-***-**** (h)

Sarah Ann Froese

Homeless Program

Supervisor at VA Hospital

Columbia,Missouri

Froese,Sarah,ac6ycf@r.postjobfree.com

573-***-**** (w)

573-***-**** (h)

Pam Penny

Occupational Therapist

Columbia,Missouri

573-***-**** (c)

Tammy Threet

ac6ycf@r.postjobfree.com

VA Hospital

Columbia,Missouri

573-***-**** (c)

Adam Pickett – 573-***-****

First Affordable Flooring,(owner)

Mary, Helen, Jackman/573-***-****(c)

Advanced Medical Support Assistant,VA Hospital,Columbia,Mo 65201



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