Esther Martinez-Garcia

*** ********* ***/***-****

San Antonio 210/533-6473

Texas, 78223 ac6yb2@r.postjobfree.com

To obtain a position where my highly organized and detail oriented skills and dedicated experience will be an asset.

Summary of Inbound and Outbound Customer Service experience.

Qualifications Strong verbal, written communication skills

Detail oriented with the ability to multi task and work under pressure to meet deadlines.

Ability to adapt to change due to organizational and operational needs.

Communicate and work effectively with others at all levels of the organization.

Knowledge of WordPerfect 5.1, 6.0, Outlook, and Excel

Type 40 wpm, Ten-key 8000 kspm

Familiar with Claims Management System, Human Resources, Access, Meditech, HERO, and Kinnser.

Professional Express Employment, Professional/ Raba Kistner

Experience Corporate Receptionist, San Antonio TX 78230 04/2018 – 08/2018

Interacts with customers, vendors, and internal staff via inbound and outbound calls; directs calls to appropriate parties when necessary.

Demonstrates sound judgment and problem-solving skills

Ensures reception areas remain professional and welcoming.

Answered incoming calls in a timely manner and routed to the correct department for additional

assistance

Created and sent faxes, physical orders and payment letters

CalTex Protective Coatings, Support Specialist/Corporate Receptionist, San Antonio, TX 11/2014 –3/2018

Tri-Star / CalTex Protective Coatings, Corporate Receptionist, San Antonio, TX 08/2014 – 10/2014

Completes Warranty/Claims Services disbursements by reviewing, sending all claims checks in a timely matter; properly notating claims files in a confidential and discretionary matter.

Attached invoices and documents to be submitted for settlement payments.

Processes vendor requests.

Posts inactive dealers and enters appropriate notes into the lost dealer file on the corporate portal.

Enters new enrollees into the Partners in Profit dealer incentive program.

Monitors mail room and break room supplies for internal use; maintains real-time spreadsheets to analyze needs and estimate costs.

Demonstrates sound judgment and problem-solving skills.

Creates, maintains and distributes extension list and internal contact information.

Interacts with customers, vendors, and internal staff via inbound and outbound calls; directs calls to appropriate parties when necessary.

Greets visitors and customers at CalTex headquarters following appropriate protocols such as issuing badges, and maintaining visitor files.

Schedules appointments and conference call meetings.

Responsible for handling mail, deliveries, and metered correspondence.

Ensures reception areas remain professional and welcoming.

Ricos Specialty Products, Receptionist/Admin Assistant, San Antonio, TX 10/2012 – 06/2014

Assisted human resources with data entry of employee demographics, benefits, and salary and status changes.

Created new hire, termination, and resignation files.

Filed, faxed, and sorted, all incoming mail and packages.

Assisted customer service and accounting departments with invoices, shipping, and receiving.

Promptly answered, screened, and directed incoming calls to appropriate parties.

Demonstrated sound judgment and problem-solving skills.

Ensured reception areas remain professional and welcoming.

Medtronic, TeleReceptionist/Clerk, San Antonio, TX 03/2012 – 09/2012

AppleOne / Medtronic, TeleReceptionist San Antonio, TX 10/2011 – 03/2012

Answered incoming calls in a timely manner and routed to the correct department for additional assistance.

Demonstrated sound judgment and problem-solving skills.

Scanned documents and attached to correct customer files.

Created, printed, and mailed labels out for the return of products.

Assisted the department in any extra duties that may have needed immediate attention.

AppleOne / American Payroll Association, Receptionist, San Antonio, TX 08/2011 – 09/2011

Answered incoming calls in a timely manner and routed calls to the correct department.

Greeted guests as they entered the facility and monitored who entered the main entrance.

Maintained spreadsheet for volunteer’s information for upcoming events.

Assisted various departments with extra duties that may have required immediate attention.

Gathered information for the purpose of creating welcome packets for upcoming payroll classes for each student as well as rental guest.

Deacon / CHRISTUS Transplant, Transplant Assistant, San Antonio, TX 01/2010 – 05/2010

Answered incoming calls from potential donors requesting information on donation process.

Maintained information log with patient’s demographics, test results, and office visits as needed.

Scheduled appointments, labs, CT’s, ECG’s, and surgeries.

Created and mailed out denial letters due to medical status.

Created and sent faxes, physical orders and payment letters.

Requested test results.

Express / Wells Fargo, Payment Specialist, San Antonio, TX 09/2009 – 12/2009

Responsible for performing a variety of loan servicing tasks. Functions included: verifying loan

documentation, post payments and premium payment processing; resolving problems regarding

documentation issues; assisted in researching and resolving discrepancies.

Express / UT Medicine, Verification Specialist, San Antonio, TX 04/2009 – 08/2009

Inbound and Outbound Customer Service experience.

Data entry of patients’ demographics and referrals.

Gathered information for verification of insurance coverage and benefits.

Determined guarantor and filing order of insurance for billing.

Resolved registration errors.

Contacted insurance companies by phone to obtain benefits and eligibility status.

Coventry Health, Claims Analyst, San Antonio, TX 10/2007 – 12/2008

Processed paper claims and electronic work queues, including complex HCFA 1500 and UB92

Interpreted and processed difficult adjustments and reviewed basic pending claims to determine the

appropriateness of the claim status and took necessary action based on status.

Reviewed provider contracts for correct pricing

Humana Insurance, Customer Service Claims Specialist, San Antonio, TX 11/1997 – 03/2000

Gathered information for the purpose of processing on-line medical claims.

Assisted providers and members with claims and appeals issues.

Demonstrated sound judgment and problem-solving skills.

Inbound and Outbound Customer Service.

Reviewed provider contracts for correct pricing, authorizations, appeals, and processed on-line claims.

Verification of benefits eligibility, and claims status.

Education Career Point Institute, San Antonio, TX

Course: Medical Secretary

Graduation: May 1994

Awards National Honor Society, Certificate of Excellent and Perfect Attendance from Career Point Institute

Achievements

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