SUMMARY OF QUALIFICATIONS
Extensive knowledge of Database and End-user Application Development patterns, repeated success Leading Change, Improving quality, Cutting edge and strengthening Productivity and efficiency.
Team Building & Mentoring
Business & IT Planning
Database Design (RDBMS)
Cross-Functional Team Coordination
Account Relationship management
Trouble shooting & Problem solving
Senior Security Officer – Memorial Hermann Hospital – Houston Texas October 2010 to Present
Control access of areas and of materials by administering and enforcing building visitor and materials pass programs.
Have a complete understanding of hospital, building management, and departmental policies and procedures; post orders and comply with their job requirements at all times.
Respond to all security and emergency situations as dispatched or assigned; assist patients, visitors and staff by answering questions and by providing escorts, directions, and vehicle assists.
Complete and submit required security reports and activity logs within assigned shift; properly operate and care for Security equipment; maintain knowledge of location and operation of emergency systems and equipment.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Certified as a Certified Healthcare Advanced Security Officer by the International Association for Healthcare Security and Safety
Licensed by Commissioned Security Officer by the Texas Department of Public Safety Private Security Bureau
Monitor assigned areas in a manner assuming visibility of the security
Certified in Heart saver® CPR by the American Heart Association.
Field Assembly - System One Services – Offshore August 2007- March 2008
Trouble shoot and re-adjust already installed brake
Run pressure hoses and fill yaw brakes pump with fluid
Mount the north sensor bracket and the metal plate
Installed the north wind sensor device
Replacing loose bolts and cleaning hydraulic oil from both nacelle and hub
Re-wiring plate form switch and replacing damaged yaw counter pans
Checking for leakage on the hydraulic system component
Repairing and replacing components as required
Replacing hydraulic oil filter the yaw brake pump and the shark brake stations
Calibration of blades and installation fibro-active cables
Counter checks all connection and connects all required switches
Installed wind sensors, check and tighten pressure hoses and pizza pans in the hub
Filled gear box, pitch tank and cooling tank with require fluid
Checking the rotor lubricator, and hydraulic hoses connections.
Mounted bracket properly on the blade plate with all attachments
Mounted accumulators #2and #3
Run pressure hoses from accumulator #1 to #2 and from #2 to #3, making sure that every fitting properly positions and tighten.
DeVry UNIVERSITY, Houston, TX Graduate
B.S. in Technical Management 2018
Windows: MS-DOS, Windows 98, ME, NT, 00, XP, Vista, 7,8, 10, Server, Home Server, CE, Mobile.
MS-Office: Word, Excel, PowerPoint, Access; Analysis: Trends, Risks, Significance, Reliability; Basic Statistics; Financial Management; Project Management; Business Process Management; Computers Communications; Compliance; Social.
Colorado Technical UNIVERSITY, Sioux-fools, CO
Information Technology Minor in Security 2014
SQL; Technical support, Business Process, LINUX, Java, System and Network configuration, Collaboration, UNIX, Software installation. Communication Skills, Organizational Skills, Writing, Problem solving, Troubleshooting, Project management, Planning, Microsoft Windows; Research; Customer Service.
Working on CompTIA A+, HDI-Support Center Analyst (HDI-SCA) ITIL, Six Sigma
CICS/ISPF/Mainframe, Unix, Linux, Windows, Novell NetWare, Mac OS X, Mobile
Oracle, Access, Relational Databases
MS Project, MS Visio, MS Office
IMRelief, Houston, TX Help Desk Analyst Intern, 2015 to 2017
Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
Researched and developed knowledgebase articles for Windows 10 issues, resulting in a 35% increase in first-call resolutions and good in annual savings.
Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%).
Handled 30+ technical/mission-critical calls daily and consistently met high service standards.