Collections

REGINA R. NEAL

**** ******** ******* ** (***) *** – 2205

Stockbridge, GA 30281 **********@***.***

Objective

To secure a position within a company that provides stability and Long-term growth potential.

Professional Experience

Shafer Law Firm - Atlanta,

Collector/Collections 2006 – 2018

Responsibilities include but not limited to making outbound calls.

Requested copies of EOB, Detail Bill, and Payment History.

Work with Credit Cards such as Visa, Amex, Discover and Master Cards.

Skip-tracing, Medical Accounts, updating debtor Account information and negotiating payment

arrangements, settlements and balance in full.

Accept payments via check by phone, and following guidelines of the FDCPA.

Operated Dell Computer, Windows based programs.

CompuCredit – Atlanta, GA

Sr. Manager/Collections 2002 – 2006 Responsibilities include but not limited to taking inbound calls and making outbound calls.

Work with Credit Cards such as Aspire Visa, Emerge, Action Card and Freedom.

Skip-tracing, working charge-off and bankruptcy accounts, as well as updating cardholder account information and negotiate payment arrangements.

Assisting with the continuation training and mentoring new hires once they are officially out of training.

Accept payments via check by phone and through Western Union and Money Gram wire. Following the guidelines of FDCPA.

Equifax/RMA – Atlanta, GA

Sr. Manager/Collections 1995 - 2002

Responsibilities include taking inbound calls and making outbound calls.

Work with Medical Accounts, Credit Card Accounts in both Bankruptcy and Charge-off status,

Skip-tracing, and delinquent Accounts (1-7 Months).

Performance maintenance on Customer Accounts, made payment arrangements, telephone

service.

Restored and disconnected gas and electric services.

Operated the IBM 300PL Computer, Windows based programs, and 10-Key.

Except payments by Visa, MasterCard, and Check by Phone.

W.K. Stringer Company, Inc. – Atlanta, GA

Receptionist/Typist 1993 – 1994

Responsibilities include but not limited to answer multi-line telephones and typing new, renewal,

new, renewal, and rewriting auto Insurance policies.

Processing cancellations, endorsements, memos, open mail, and 10-Key typing, ordering motor

vehicle reports, filing and assist Broker/Agents with rate on Automobiles.

First Union National Bank – Atlanta, GA

Cashbook Processor/Senior Exceptions Processor 1988 – 1993

Responsibilities included the balancing of Bank branches, Cash Box, Encoding errors, and crediting

Customer Accounts.

Answer multi-line telephone and assist Bank tellers and supervisors with any questions involving

training issues with the IBM 3191 Computer, Vector IV and Emerald Systems.

Training/Skills

Windows 2010 Latitude

Lexis TSYS

GUIDO Mosaic

References Available Upon Request

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