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Food Service Manager

Katonah, NY, 10536
September 08, 2018

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*** ****** **** • Katonah, NY ***36 • (C) 914-***-**** • (T) 914-***-**** •


Food Service Director – Food Services Manager – Director of Food Services

Exceptional record of achievement overseeing food service operations in the assisted, independent living, and senior sectors. Proven ability to improve performance and quality, increase customer satisfaction, and ensure regulatory compliance while reducing costs. Special expertise in the management of restaurant-style catering for specialized facilities. Previously supervised up to 25 employees and administered budgets as large as $500,000 while directing kitchen operations that provided 2,000 meals per day. Excel at creating menus, coordinating special events, and meeting the needs of modified diets.

Core Competencies:

Kitchen Supervision – Strategic Planning – Quality Control – Purchasing – Food Safety – Scheduling

Culinary Services – Best Practices – Hospitality – ServSafe – Staff Training – Customer Relations

Process Improvement –Inspections – Equipment Maintenance –KPIs – Inventory Control


Redesigned menus for several facilities and incorporated healthier recipes at lower cost.

Improved quality and compliance by implementing Boynton Beach Rehab’s first temperature logs.

Achieved a cost savings of 79% for the breakfast menu at Bethel Springvale Assisted Living by shifting from pre-prepared food items to making everything from scratch.

Streamlined inventory control by updating ordering, production, and food storage functions.

Lowered costs 5% at Longridge Acute Center by instituting a monthly food inventory audit.

Enhanced efficiency by streamlining procedures and workflow and introducing KPIs.

Increased efficiency for a 105-bed facility by establishing best practices and performance metrics.

Slashed costs more than 20% by tracking preparation waste and implementing operational changes.

Grew sales 30% at Phelps Memorial Hospital by developing new grill and steam table menus.

As a Catering Manager, catered high profile events such as the Buick Golf Classic and ABC Television functions.


ALTECHX, Katonah, NY 2017 – Present

Food Consultant

Provide menu, kitchen operation, food preparation, compliance, sanitation, quality control, and employee development services for small businesses. Conduct facility inspections and test food quality.

Aided clients in migrating from pre-prepared, processed foods to raw ingredients.

Achieved a 10% increase in weekly revenue for a client by implementing menu and quality fixes.

BOYNTON BEACH REHAB, Boynton Beach, FL 2017

Food Service Director

Oversaw the food services for this 166-bed facility. Hired, trained, and supervised a staff of 15 dietary specialists. Managed the preparation and service of 3 meals per day. Responsible for menus, compliance, safety, cleanliness, and customer satisfaction. Carried out purchasing of food products, including pre-prepared items and kitchen supplies. Administered operational and purchasing budgets.

Reduced waste by instituting a food production log to track meals served and portions left over.

Lowered per person costs from $6.30 to $6.00 (5%) in less than 1 year.

Increased client satisfaction by conducting surveys and implementing weekly themed meals.

Cataldo Torelli • Page 2


Food Service Director

Guided all food services for this 120-bed senior assisted living facility. Responsible for daily from-scratch meal planning, compliance, menus, safety, quality, purchasing, and kitchen operations. Supervised a staff and controlled budgets. Created and led training classes. Prepared items for weekly social club.

Improved customer satisfaction by introducing a new menu with a 4-week cycle, featuring personally created recipes and items based on resident recommendations.

Increased quality, safety, and compliance by introducing new employee training and orientation.

Enhanced efficiency and resident satisfaction by displaying entrees at the entrance to the dining room so that customers could make their decisions before getting in line.

HEALTHCARE SERVICES GROUP (Longridge Acute Center), Stamford, NY 2015 – 2016

Food Service Director

Led food service operations for this 120-bed nursing and short-term care facility. Directed dining, nutrition, menu, quality control, safety, compliance, hygiene, inventory control, purchasing, budget administration, staffing, scheduling, and equipment servicing. Supervised and trained a team of 15.

Drove quality increases by conducting trend analyses and leading continuous improvement efforts.

Conducted regular performance and quality audits, resulting in greater safety, hygiene, quality, service, and expense control levels.

Introduced the use of surveys to identify and resolve customer concerns.


Food Service Director

Oversaw food services operations for a 105-bed independent living facility. Responsible for meal preparation, safety, hygiene, quality, scheduling, budgets, purchasing, inventory control, and menus.

Improved customer satisfaction by developing new menus, introducing carving and dessert stations, and launching a Sunday Brunch with Family program.

Instituted a new production system that improved safety, quality, and regulatory compliance.

PHELPS MEMORIAL HOSPITAL, Sleepy Hollow, NY 2011 – 2014

Cafeteria Manager

Directed all food service functions for this acute care hospital. Supervised the executive chef and a team of cooks, servers, and cashiers. Partnered with executive chef on menu choices.

Improved efficiency and quality by introducing industry best practices and streamlining procedures.

Added to sales and customer satisfaction by including new items on all 3 meal menus.

CAREER NOTES: Previously held the position of Catering Manager at the ROCKRIDGE DELI. Created menus, ran events, hired and trained the staff.


AS in Computer Science, Westchester Community College, Valhalla, NY

Computer Programming Certificate, Westchester Business Institute, White Plains, NY


Certifications: ServSafe Certification

Computer Skills: MS Office, POS systems, PC repair

Languages: Italian, Spanish


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