Administrative Assistant Customer Care

Cindy Thi Huynh

** * ********* ***** ***** Ana CA 92707 657-***-**** *********@*****.***

OBJECTIVE:

Seeking employment with a rewarding company that provides long-term growth opportunities and career advancement. Having obtained ample customer care knowledge, I wish to apply and excel within my field of passion.

SKILLS

Bilingual: Vietnamese

10 Years’ experience: Microsoft Office Programs

4 Years Medical Records experience

Debt Pro., Docu tab

Excellent problem solver

Excellent interpersonal skills

4 Years’ experience: HIPPA

4 Years’ experience: EHR

3 Years’ Experience: Office and administrative support

Excellent multi-tasker

Quick learner

Attentive to detail

EXPERIENCE

Administrative- Student Loan Care LLC

7/2017- 6/2018

Meeting and exceeding services and quality standards every review period.

Assist Sales Manager, Customer Services Manager, Account Manager and Operation Manger on daily tasks.

Schedules Appt for the managers, set up interviews, new hire package, office supply

Answer call and take message for the staffs

Mail out letters and box

Order Lunch for company

Administrative Assistant I – UCI – Irvine CA(Temp Contract )

4/2017- 6/2017

Meeting and exceeding services and quality standards every review period.

Help out with Binders project with research paper that needed to be put in and meet the dead line to have it ship out all 600.

Attention to all details and mark on papers work before it get sent out

Administrative Assistant - Student Services/ Elite Docs - Newport Beach CA

02/2016 - 05/2016 Customer Services

05/2016-10/2016 Admin Default

Meeting and exceeding services and quality standards every review period.

Consolidating Student Loans processing while abiding standard procedures.

Excellent Knowledge of Default / Wage Garnishment and rehab for (collections loans )

Answering an average call of 60-80 calls per days and addressing customer inquiries.

Administrative Assistant - Massage Envy Spa - Newport Beach CA (Seasonal )

10/2015 - 01/2016

Provided repeat customers with exceptional care and attention

Executed weekly Filing and Document Control.

Receptionist - VMR Institute - Huntington Beach CA (Clinincal Trial)

10/2013 - 01/2014

Providing repeat and new customers with exceptional customer care.

Effectively managed a high- volume of inbound and outbound customer calls.

Checking patients in and out and verifying health insurance.

Highly skilled with developing and maintain profitable and strategic customer relationships.

Administrative Assistant - Xpress Urgent - Costa Mesa CA

07/2012 - 11/2013

Providing repeat and new customers with exceptional customer care.

Effectively managed a high- volume of inbound and outbound customer calls.

Checking patients in and out and verifying health insurance.

Highly skilled with developing and maintain profitable and strategic customer relationships.

Worker Comp

Understand what HIPPA,HMO,PPO.EMO, MEDI-CAL,MEDI-CARE PART A &B, SCAN stand for and what is in the insurance policy

Know the different between In Network and Out of Network

Collect Co- pay

Know how to read an EOB and AR

Understand ICD-9 and CPT

EDUCATION

SCHOOL

CERTIFICATE

LOCATION

YEAR

Orange Coast College

N/A

Costa Mesa, CA. 92626

2011

United Educational Institutes

MBIC Diploma

Anaheim, CA. 92801

2009

Fountain Valley High School

Diploma

Fountain Valley, CA. 92708

2008

References : Upon request

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