Microsoft Office Technician

JOEL T. PETRISKO

Pittsburgh PA. 412-***-**** ********@*****.***

EMPLOYMENT SUMMARY

Over 15 years experience as customer support technician using Microsoft Office products in performing maintenance reboots per user request.

EXPERIENCE

Technician III August 1999 – March 2018

Bank of New York Mellon Financial Corporation – Distributed Production Services Unit

Provided network support to the Distributed Production Services Area to sustain continuous operation.

Performed support functions on the IBM RS/6000, Hewlett Packard and Sun Micro Systems to ensure system performed as required.

Reset passwords, rebooted systems, and performed schedule runs of jobs facilitate production of needed reports.

Assistant Officer

Mellon Financial Corporation: Technology Solution Center – Client Support Unit

October 1996 – August 1999

Performed daily Satisfaction Surveys and produced reports to document technician productivity.

Served as Client Representative for the Dreyfus Corporation to ensure client needs were met in a timely manner.

Technician II October 1988 - October 1996

Mellon Financial Corporation: Technology Solution Center – Mid-Range Specialized Production Unit

Provided network support to the Midrange and Mainframe clients to sustain information technology operations.

Performed support functions utilizing the following applications: TSO, MULTSESS, CICS, INQUIRY, IMS AND DATAMOVER to sustain continuous operation of the datacenter.

Applied application updates to programs as requested by programmers.

Monitored various systems for availability, to include the IBM 3725 and 3745, DEC, IBM 36, WANG VS300 and 1000, FILENET and TANDEM.

Performed backup and restore procedures for the various Midrange systems if recovery was required.

EDUCATION

Bachelor of Science Degree in Business Administration

Point Park College, Pittsburgh, PA

Associate of Science Degree in Business Administration

Community College of Allegheny County, West Mifflin, PA

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