Customer Service Sales
Resume:
JOSEPH OBRIEN
*** ******** **, *** ** Home: 321-***-**** Cell: 813-***-****
Titusville FL 32780 ***.********@*****.***
PROFILE SUMMARY
Highly motivated, results-driven professional with demonstrated success in leveraging leadership and management skills to drive organizational goals and initiatives. Comprehensive background in sales and customer support. Able to collaborate with senior management and internal departments to define and achieve strategic sales, administrative, and operational objectives.
CORE COMPETENCIES
Improving Sales & Profitability
Customer Service & Satisfaction
Streamlining Procedures
High Impact Sales Presentations
Cost & Expense Control
Innovative Sales Programs
Goal Setting & Achievement
Staff Management & Training
Increasing Productivity
Relationship Building
PROFESSIONAL EXPERIENCE
MASSEY SERVICES Lutz, Fl 06/2017 to 05/2018
Sales Representative
Through supplied and creative leads upon assessing their needs, present to existing and potential customers services offered by the company
HH GREGG Tampa, Fl 04/2016 to 5/2017
Retail Sales
Greet customers and through a series of qualifying questions determine their needs and budget to better offer product information and close the sale.
MATTRESS ONE Tampa, Fl 06/2015 to 04/2016
Retail Sales
Greet customers and through a series of qualifying questions determine their needs and budget to better offer product information and assist with choosing the correct mattress to close the sale.
THE ASSURANCE GROUP Bloomfield, NJ 08/2014 to 02/2015
J Knipper & Co, Carlstadt, NJ
Coordinator
Support Project Manager's and Account Managers by formatting detailed reports, order entry, inventory management, new item set up, & special projects as contracted by the client.
JOSEPH OBRIEN PAGE 2
PROFESSIONAL EXPERIENCE, Continued
ADECCO STAFFING SERVICES Montvale, NJ 08/2011 to 08/2013
LG Electronics, Englewood Cliffs, NJ
Sales Support/Order Management
Process orders in the Commercial Air Conditioning Division involving sales and customer contact, work with Consumer Electronics Sales Representative’s, Distributors, and Retailers to enter orders received via fax or e-mail. Release merchandise as directed by a set distribution schedule, set up new accounts, and perform both intercontinental and import shipping.
Saved money in shipping costs and increased sales by recommending direct shipments of solar panels from the factory to Hawaii.
Increased order efficiency by streamlining communications with sales representatives for new customers order entries.
CAST CLASSICS Lyndhurst, NJ 05/2010 to 03/2011
Customer Service Representative
Ensured optimal performance of day to day activities, including entering orders, answering customer questions regarding product specifications, and processing orders and requests for replacement parts. Obtained freight quotes and processed shipping documents for orders. Maintained a high level of performance through exceptional service and follow through, strong procedural knowledge, and outstanding communications. Enhanced customer service by proactively advising them on item availability and ETA for special orders.
BANKERS LIFE AND CASUALTY Parsippany, NJ 10/2009 to 12/2009
Sales Representative
Sold Life, Health, and Long Term Care insurance to a targeted clientele. Contacted potential clients through approved lists and developed additional methods to acquire sales leads.
HOME DYNAMIX LLC. Moonachie, NJ 08/2000 to 10/2008
Customer Service Representative
Entered customer orders, informed customers of order status, and processed claims for damaged or lost products with shipping companies. Assisted customers and consumers with questions regarding product specifications, maintenance, and installation. Instrumental in training Customer Service Representatives on inventory, product specifications, and warrantee issues. Enhanced productivity by assisting in implementing more efficient filing procedures.
EDUCATION
Diploma, Bergen County Vocational Technical High School, Hackensack, NJ
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