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Manager Customer Service

San Diego, California, United States
September 04, 2018

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Adam S. Futo

**** ***** **. -*** *****, CA ***** -TEL: 858-***-**** -E-mail:

Project Management and Training

I am an experienced Project and Office Manager, Instructor and Administrator practiced in the “See a need; fill a need” philosophy. I am a former marine who prides himself as a dedicated team player demonstrating integrity, initiative, decisiveness, loyalty, unselfishness, and enthusiasm; a great addition to any company. Experience

First Service Residential 2016-Current

On-Site Community Manager, Lakes Owners Association, Rancho Santa Fe, CA

• Manage all operations for a community association

• Provide administrative, operational and managerial advice to Board of Directors

• Direct the enforcement of community rules and restrictions

• Promote community harmony

• Assist the board with hiring contractors and insurance carriers to maintain and protect the community

• Oversee and approve payment of vendors providing service to community association

• Develop community association budget and provide delivery/presentation of financial reports On-Site Inspector, Cielo HOA, Rancho Santa Fe, CA

• Prepare for and attend all Architectural Review Committee (ARC) meetings.

• Take notes and implement action items from the ARC meetings.

• Review Plans for compliance with ARC guidelines. This includes working with Design Review Consultants and ARC to help lot owners and their representatives understand criteria and areas of design concern.

• Provide development information including application, Guidelines, Contractor's Manual, and price list to lot owners and/or their designated professionals.

• Maintain on-site files for long-term retention of ARC documents and construction plans.

• Conduct site visits as necessary to properly understand design constraints. Invite lot owners and their designated professionals as appropriate.

• Perform construction inspections on a regular basis to ensure compliance with approved plans and specifications.

• Schedule formal inspections per Cielo policy and County regulations and ensure there is approval and sign-off.

• Send Compliance Inspections and associated notices to lot owners for correction.

• Perform other related duties as determined by the General Manager. US Bank: Manager 2013-2016

Branch Manager, In-Store/On-Site Division, San Diego, CA

• Manages in-store branches as an onsite leader for sales, customer service, regulatory, policy and compliance, and facility management

• Accountable for branch balance sheet and financial statements, and branch profit and loss

• Directs the work of staff in the branch and exercise discretion and independent judgment in performing duties

• Develop a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company and retail store management

• Expand the customer base and branch profitability

• Manage and administer the branch to ensure that budget goals are met and to ensure compliance with all banking laws and regulations

• Regularly and customarily direct the work of the staff to effectively identify the financial needs of customers

• Provide on-site leadership, motivation and direction for the branch staff

• Integrate products/services with customers’ needs and actively participates in the community in order to market and promote bank products and services

UEI College: Instructor, Associate Director of Education, San Diego and Chula Vista Campuses 2009-2013 Instructor Associate in Business Degree, Business Office Administration

• Train individuals for entry level positions as Assistant Project Managers, Administrative Assistance, and Receptionists

• Instruct in General Education classes: History, Economics, English, Communications, and Accounting

• Instruct in Business Classes: Customer Service, Personal Finance, Business Law, Math for Managers, Human Resources, Marketing, e-Commerce, and Microsoft Office Suite of products Associate Director of Education

• Maintain, enforce, and complies with all Federal, State, accreditation, institutional, and department policies and procedures

• Serves as the main point of contact for students and their issues including investigating and resolving student complaints concerns/complaints as they pertain to the department and acting as a liaison between students, faculty and administration.

• Management of the faculty as well as assists in the achievement of organizational completion and retention goals

• Support students in their educational goals by assisting and developing strategies that allow them to successfully complete their program including campus activities and on-going campus activities to encourage student retention.

• Responsible for all student retention efforts/projects. Evaluates student attrition issues and implements corrective measures as necessary. Including monitoring Transcript reports on student grades and attendance

• Identify and maintain information regarding support groups and reference materials for students. Provide transportation options, child care solutions and social service agency referrals.

• Audits classrooms for quality of instruction, classroom management skills of the instructor, classroom appearance and student performance including evaluating instructors monthly, quarterly, and annually

• Ensures that classrooms have adequately functioning equipment and sufficient amount of supplies.

• Participates in Advisory Board meetings.

Self-Employed: Café Futo 2007 - 2009

Business Owner, Consultant

• Provide Customer Service, interact with existing and prospective customers

• Develop and implement marketing strategies

• Order, track, maintain supplies

• Supervise and Coordinate Staff

• Manage Contracts

• Manage budgets including vetting proposed costs and justifying spending Black Mountain Ranch LLC: Land Development 2004 - 2007 Project Manager, Purchasing Manager, Contracts Manager

• Supervise and Coordinate Office Staff, Consultants, and Contractors

• Manage Contracts and ensure process is being followed and that invoices submitted by consultants/sub-contractors are correct

• Manage budgets including vetting proposed costs and justifying spending

• Manage Mapping and Plan Permitting

• Coordinate meetings with Company officials and Government Agencies

• Coordinate Partnership Meetings

• Manage schedules and scheduling

Taylor Woodrow Homes: Land Development 2000 2003

Project Manager, Budget Manager, Contracts Manager

• Supervise and coordinate Office Staff, Consultants, and Contractors including scheduling, contracts, and budgets Manage and Coordinate Partnership meetings

• Coordinate street naming, addressing and postal delivery with local and Federal agencies

• Assist in planning future development including processing of Plan Amendments, Tentative Maps, and Substantial Conformance Reviews

• Coordinate creation, reduction and exoneration of bonds with bonding company, engineering consultants and local government agencies

• Coordinate with local agencies and utility companies for reimbursements, participation agreements, Community Facilities Districts (CFD), Facilities Benefit Assessment (FBA) fees McMillin Land Development 1999

Engineer Assistant

• Process plans and acquire permits with various permitting agencies

• Manage contracts and budgets relayed to development

• Coordinate the location and placement of electric meters for large master planned communities with SDG&E

• Coordinate the location and placement of water meters for construction and home use for master planned communities with local permitting agencies

• Manage consultant contracts including preparation of contracts, contract execution, and processing of invoices and change orders Assist Civil Engineers in duties as assigned San Diego City Schools 1994 -1998

Writing Center Supervisor/Substitute Teacher/Teacher’s Assistant

• Provided one-on-one writing instruction and tutoring in math, economics, geography, history, and writing in both

• English and Spanish Assisted in writing of million dollar grant proposal Organized writing workshops Instructed in the creation of resumes

• Substitute Instructor

United States Marine 1988 -1999

Reserve Duty 0100 1992 - 1999

Project Manager; Bangkok, Thailand

• Administration and Logistics Non-Commissioned Officer

• Manage budgets related to personnel

• Manage Reserve Human Resources for placement in needed job billets

• Part of team responsible for organization of tours and presentations for VIPs

• Responsible for reception, placement and tracking of over 1,400 military personnel

• Worked with local officials to facilitate smooth, joint operations and special ceremonies between Thailand and The United States

Liaison Office, III Marine Expeditionary Force; Okinawa, Japan

• Organized and coordinated tours and presentations for high ranking officers and civilians

• Recruited, assigned to duty, and housed all Marines serving in the Western Pacific

• Tracked payroll and ensured that Reserve Marines in Western Pacific were being paid properly and on time

• Human Resources generalist for Reserve Marines in Theater

• Responsible for general welfare of all Reserve Marines in Western Pacific

• Responsible for funding, including tracking, disbursement and efficient and proper use of funds, for all operations involving Reserve Marines in Western Pacific

Active Duty 0311, 8151 1988 - 1992

Squad Leader

• Directly responsible for training and general welfare of 13 Marines

• Provided security for special weapons

• Part of Special Operations Capable unit


• Villanova University Project Manager Professional Prep 2012

• San Diego State University Bachelors of Arts, Social Science 1996

• San Diego-Mesa College Associates of Arts, Liberal Arts 1994

• California Contractor’s “A” Engineering License 2006-2012

• Crossroads Redevelopment Agency Elected Board Member 2007

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