CHERYL SATTERFIELD

Phone 484-***-**** E-MAIL ac6xf1@r.postjobfree.com

QUALIFICATIONS

Efficient in Microsoft Office Suite, Mainframe. Readiness to accept change and embrace new ideas illustrates flexibility, Friendly, personable, yet professional demeanor, enhances peer team and customer relations. Highly organized, attentive to details, analytical, have strong prioritization/time management skills.

PROFESSIONAL EXPERIENCE

Willis Tower Watson, Tempe, AZ May.2018-Aug. 2018 – Healthcare Customer Service Representative

Directly responsible for taking inbound calls speaking with customers assisting with health coverage, funding and third party calling of carriers.

ClearLink, Scottsdale, AZ Oct.2017-April.2018 – Customer Service Representative

Directly responsible for taking inbound calls in a high paced environment speaking with customers via phone to sell bundle packages which includes DirectTV, Internet and Home phone.

Randstad, Phoenix, AZ Sept.2015-Mar.2017 - Data Entry Representative

Directly responsible for entering all data information for the State of Arizona’s employment and re-employment work force. Able to adapt to the constant change that come with the job. Constantly overcoming the difficulties of dealing with the general public. Managed daily clerical duties such as scanning, printing, filing, faxing. Ensure to meet/exceed daily, weekly and monthly quotas.

Redemption Psychiatry, Phoenix, AZ July.2016-Dec.2016 Medical Biller

Directly responsible for handling all the billing of commercial, government primary and secondary insurance claims. Prepared/corrected billing via electronic, paper HCFA, 1500 forms. Utilized correct measures to ensure payment within filing guidelines. Provided support in the medical billing department collecting current payments and or establishing payment arrangements for delinquent accounts.

Corporate Job Bank, Tempe, AZ OCT.2014-May2015- Medical Biller

Directly responsible in verifying private and government insurance is current and or terminated. Billed all cost and claims for Ambulance Services. Assisted with all clerical duties, scanning all confidential documents, correspondence, insurances and data entry.

RemX Office Staff, Phoenix, AZ Sept.2014-Jan.2015 - Quality Assurance Representative

Directly responsible for the quality of patient caseloads to ensure all HIPPA guidelines are adhered to. Reviewed all medical claims and elevated out of ordinance cases to medical claims department. Ensure to meet/exceed daily, weekly and monthly quotas.

Randstad, Phoenix, AZ Nov.2012-Dec.2014 Clerical Technician

Directly responsible for entering all data information such as medical documentations and separation of tax documents. Ensured all files are archived on a daily basis.

DelStar Association, Phoenix, AZ Jan.2013-Aug.2014 Sales Associate

Directly responsible for maintaining and balancing the cash register. Designed and maintained the image of the store. Countable for the monthly inventory and to ensure all shelves are stocked and organized daily. Ensured all customers are satisfied and all of their needs met in a timely manner. Ensure to meet/exceed daily quotas

HealthWays-Phoenix, AZ Dec.2011-Apr.2012 Customer Service Representative

Accountable for taking inbound/outbound calls in a high paced environment speaking with customers by phone and assisting members to services such as smoking concessions, weight loss centers and health gyms) offered by corporate companies.

Staffmark Agency-Phoenix, AZ Apr.2012-Aug.2012

Directly responsible for all clerical duties such as scanning, emailing court cases, delivering cases to subsidy committee, preparing subsidy files. Researched and closed accordingly all case files. Ensured to deliver in a timely manner all ADOT vehicles. Provided reliable transportation to all clients when needed.

Scottsdale Assistant Living-Scottsdale, AZ Jul.2009-Sept.2010 Office Manager

Responsible for scheduling appointments, meetings, and travel arrangement for the owner of the company. Reviewed, composed, prepared and answered inquiries for all correspondence. Handled billing for government agency SCAN. Prepared proposals for agencies assistance; liaison for business vendors and outside sister agencies. Interviewed applicants for CNAs, LPNs and caregiver positions.

Apria Health Care-Phoenix, AZ Feb.2003-Jun2004 Medical Billing Clerk

Directly responsible for handling all the billing of commercial, government primary and secondary insurance claims. Prepared/corrected billing via electronic, paper HCFA, 1500 forms. Utilized correct measures to ensure payment within filing guidelines. Provided support in the medical billing department collecting current payments and or establishing payment arrangements for delinquent accounts.

EDUCATION Essex County Community College/ High school GED Arizona College/Associates of Science Degree in Health Information Technology

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