Customer Service Sales

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Erik Elies

Experience

November 2006 -

June 2009

Wilbur Enterprises, Inc. Miami, FL

Warehouse Associate

Bilingual – Spanish and English

Highly organized and motivated leader

Contributed to team effectiveness through superior time-management and communication skills

Created positive customer service experience by expediting orders for processing, fulfillment, and delivery

Maintained safe and clean work environment by keeping warehouse floor and work stations neat and organization

Coordinated appointments for work-site sales quotes and installation dates

Created requests for quotes and purchase orders for vendors

Verified orders, unloaded and place incoming inventory items appropriately

Established and maintained good rapport with customers

July 2011- August

2018

Starbucks Orange City, FL

Miami, FL

General Manager

Achieves Results: attained and maintained fastest Drive Thru time in South Florida Area

(less then forty-five second window times) by training employees with customer focus and time management techniques.

Successfully hired, trained, and supervised more than 25 employees with more than $2.5 Million in annual sales, continually accomplishing a positive sales growth year over year

Possesses an unwavering commitment to customer service with the ability to resolve complex issues, and win customer loyalty which produced High Customer Connection Scores

Oversaw day-to-day operation of store such as producing and monitoring schedule for partners, establishing and monitoring inventory levels, fulfilling and implementing Starbucks Standards, maintaining Store Cleanliness Standards which produced High Store Operation Scores

Created positive work environment leading to a low turn-over rate amongst Partners

Developed Partners – assisted with Partner Promotion within Starbucks company Education

May 2013 Miami Dade College Miami, FL

Bachelor of Applied Science in Business

Graduated with Honors

May 2010 Miami Dade College Miami, FL

Associate of Arts in Accounting

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