Sales Management

RESUME

WZ- ****’B' Nangal Raya

New Delhi - ***046.

e-mail: - ***************@*****.***

Mobile No (Delhi): - +919*********

Mobile No (Bihar): - +919*********

Saurav Kumar

OBJECTIVE:

A B.Sc. IT Graduate associated with a Professional Organization and to attain responsible position, coordinating several complex assignments in the respective area where there would be opportunities for long term personal as well as Professional growth.

Serco Global Services, New Delhi – Team Leader October 2007 to December 2014

Lead a team of 14 analysts across 2 locations.

A key data source to the client in UK, Analyzed the overall productivity of various locations.

Reporting including Client and Internal Reviews, the report is segregated into previous day, weekly and Month-to-day performance.

Work on various analysis / reporting requirements for Travel clients.

Interface with the management and provide feedback to them on operation support.

Provide quality trend analysis for management decision-making.

Weekly/Monthly Dashboard for the Top Management.

Incentives Management: Design, implement and process incentives for over 1000 FTEs.

Weekly/Monthly Dashboard for client’s Top Management and as well as internal management.

Recruitment Plan

Control 6 months staffing projections on a weekly basis

Identifying key areas of improvement on basis of analysis.

Responsible for consolidation of data from internal tool, agent tracker

Maintenance of Excel Templates, PPT Templates and development as per process and client requirements.

Budget Preparation

Involved in budgeting exercise for Travel Vertical for 2 consecutive years.

Key decision making on budget input metrics like Forecasts, Shrinkage, Buffer, New Hire CTC, Yield, Attrition etc.

Rolling Forecast on Revenue / Cost / Gross margin

Intelenet Global Services – Team Leader

Lead a team of 10 analyst’s.

Understood the business and all the functions performed by the organization. Spent time with each Head of Department to understand their requirements and the requirements of the business from their respective departments.

Interface with the management and provide feedback to them on operation support.

In-depth analysis of Sales and Calls Data. Daily Agent Interaction Reports from the Call Management System (Avaya) showing agent’s detail activity.

Being a key source for the data to client Adhoc reports are prepared and presented to clients apart from the daily routines.

Implemented and set up the entire reporting system for “Ebookers” Operations.

Tecnovate E Solutions – Executive

Sales & Calls Reports

Reports generated for all agents across 11 countries on sales & calls volume with conversion and margin rates.

In-depth analysis of Sales and Calls Data. Daily Agent Interaction Reports from the Call Management System (Avaya) showing agent’s detail activity.

The report is segregated into previous day and Month-to-day performance

Making the Reports for All Clients.

Implementations: -

Have automated the daily reports.

Presented a weekly dashboard to the client having all information’s like, calls handled, booking, conversion, online purchase etc according to the Client need.

Prepared monthly dashboard in PPT which is helpful to the Top management to take necessary steps.

Have designed more than 15 reports from various tools according to internal and client teams requirement.

Streamlined new process reports across Delhi and Mumbai Locations.

Achievements:-

Promoted as “Team Leader” in 2011.

Have been awarded the ‘Best Performer of the year’, in Travel Operations in June’09.

Have been awarded the ‘Best Performer of the year’, in Travel Operations in September’09.

Have been awarded the ‘Best Performer of the year’, in Travel Operations in September’09 from client Make My Trip.

Have been awarded with “Long Service Award” for enormous contribution to MIS and Company 2011.

Have been awarded with “Outstanding Contribution Award” on 2012.

Infovision Pvt. Ltd. (Deputed at GE Money Gurgaon) May 2006 to September 2007

MIS Executive - Operation in Remittance department

Handled SBI Cards processing, resolving customer query through emails/delite cases

Cash flows (in-and-out) of SBI card holders through online ATM services.

Balance Transfer Processing,

Handled total MIS Process, prepared Weekly, Monthly Dashboards to the process.

Personal Profile

Father's Name : Ramasharaya Singh

Date of Birth : 02 February 1985

Gender : Male

Nationality : Indian

Marital Status : Married

Language Known : Hindi and English

Hobbies : Traveling, Playing Cricket and Listening to

Music

Strengths : Confidence, Good Communication Skill, High

Ambitions and Hard Working.

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