Service Manager

Syed-Zohair Beyabani

*** **** ***** **** • Jefferson Township, PA 18436

570-***-**** • ********.******@*****.*** • LinkedIn Profile

Professional Summary

A perceptive and highly driven Senior Systems Analyst, with 10+ years of Financial Services and IT industry experience, adept at designing innovative and insightful IT solutions applicable to the current and future business & industry needs.

Certifications & Skills

Certified SCRUM Master (Scrum Alliance – May 2018)

Excellent knowledge of Web Services (WSDL, SOAP, RESTful, JSON)

Strong understanding of Service Oriented Architecture (SOA) & Micro-Services concepts

Strong working knowledge of Data Modeling, specializing in IBM’s Insurance Application Architecture Canonical model using IBM’s Rational Software Architecture for WebSphere

Well versed in the usage of industry standard requirement management and use-case capturing tools (ALM, JIRA, JAMA, DOOR)

Basic knowledge of working with databases (Oracle, SQL Server,) and SQL, PLSQL

Strong coordination, facilitation, consultation and conflict resolution skills

Professional Background

Consulting Manager – Functional Design: Prudential Financial – AIT Integration March 2014 – Current

Core Responsibilities:

Service Integration Design Lead for customizing applications as per business requirements, reviewing necessary code change and tests strategy for applications

Responsible for researching and evaluating alternative solutions, recommending the most effective & efficient approach

Subject Matter Expert (SME) and Governance Member for Prudential Annuity’s Enterprise Service Bus (ESB) and the Business Rules Engine (BRE) integration solutions

Owner and Data Modeler of the Business Object Model (BOM) implemented in Prudential Annuities using IBM’s IAA Canonical model

Primary design lead for creating webservices to integrate SalesForce CRM solution with Prudential Annuities CRM ODS

Responsible for coordinating efficient consultant resource utilization needed for delivering solution on-schedule, within budget, while providing client satisfaction

Responsible for design cost estimation related to systems and prepared proposal documents for development process

Achievements:

Recipient of multiple Prudential President’s Award for my Lead Designer role on the implementation of Prudential Annuity’s first Mobile Application for Prudential’s Financial Advisors

Lead Designer in the original implementation of Enterprise Service Bus, Business Rules Engine and IBM’s Insurance Application Architecture (IAA) Canonical Model in Prudential’s Annuity organization

Business / Technical Systems Analyst: Prudential Financial – AIT Delivery July 2012 – Feb 2014

Core Responsibilities:

Worked closely with end-users and stakeholders to develop a detailed understanding of the annuities business requirements and prepared a comprehensive set of documents to define the specifications and business value of the system

Ensure that business changes are prioritized, scheduled, tested and rolled-out appropriately

Analyzed impact of proposed solution demonstrated and explained business requirements/specifications to IT team, and contributed business and process perspective during design reviews

Analyzed and documented Business Requirements Documents (BRD), Technical Requirement Documents and proposed changes as per various internal and external requirements gathered for process development

Maintained all associated SDLC artifacts such as the Requirement Traceability Metrics (RTM) and Quality Incident Log (QIL)

Business Systems Analyst Specialist: Samson Software Solutions, Inc Oct 2008 – June 2012

On-Site Client: Prudential Financial – Service Channel Technology

Core Responsibilities:

Managed Prudential’s Retirement Services ‘Forms and Letters’ application through the entire software lifecycle

Prepared documentation and deliverables such as policies, procedures, user ids, and training material to support systems integration projects for the Defined Contribution and Defined Benefits teams.

Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes

Validate applications after production installations

Provided Product Support for the front end user of Prudential’s Retirement Services and Defined Benefits business units

Used the Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, MS Visio for various documentation and analysis reports

Work closely with Off-Shore development group on Production Support matters

Achievements:

Responsible for creating the Demand Management process to better understand resource availability

Implemented a project life cycle process for the biweekly Forms and Letters implementations and releases

Pension Systems Analyst: Buck Consultants Apr 2008 – Oct 2008

Core Responsibilities:

Performed analysis and designed projects using a systems development methodology

Wrote help text to be incorporated into the system, that instructs users on the operation of the system

Worked with all levels of client staff in solution definition

Facilitated JAD sessions with the various teams and stakeholders involved in the development process

Was involved in designing e-business tools for account management

Educational Background

Argosy University April 2014

Degree: Master of Business Administration (MBA)

Bemidji State University, MN December 2007

Degree: Bachelor of Science, Computer Information Systems

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