Customer Service Manager

DAVID QUIÑONES

**********@*****.***

845-***-**** (MOBILE)

OBJECTIVE

Looking for a position in which I can apply 25 years of knowledge, dedication, and experience.

SKILLS

Proficient in managing the manpower and equipment needed to transport and deliver in the safest and most cost-effective manner. I know what it takes to deliver world-class customer service.

EXPERIENCE

CITY OPERATIONS MANAGER / YRC FREIGHT WORLDWIDE, MONTGOMERY, NY

May 16, 2017 – July 31st, 2018

Lead, direct, and manage all activities related to city operations to ensure continuous, efficient, operational commitments on a daily basis, while building and meeting client expectations.

DISPATCH SUPERVISOR / NEW ENGLAND MOTOR FREIGHT, MIDDLETOWN, NY

May 15, 2016 – May 16, 2017

Develop a daily delivery plan for line-haul, dock, and city operations utilizing equipment, manpower, and other resources to ensure an effective/efficient operation to meet client expectations.

CITY DISPATCH SUPERVISOR / YRC FREIGHT WORLDWIDE, MONTGOMERY, NY

August, 2008 – May 14, 2017

Manage all the activities of the city drivers while utilizing available resources to transport shipments in the safest and most cost-effective manner to meet or exceed customer expectations and achieve company goals.

DRIVER / UNITED PARCEL SERVICE

May 1994 – August 2008

Deliver world-class customer service to all customers with a positive attitude. Assist with the coordination of packages delivery, organization and ensure timely delivery. Demonstrate strong communication, interpersonal skills, punctuality and excellent teamwork.

ADMINISTRATIVE CLERK / UNITED STATES MARINE CORPS

August 1987– October 1992

Held a secret clearance. Responsible for the preparation and distribution of naval correspondence, directives, classified materials, and classified messages to the appropriate personnel and department heads.

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