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Customer Service Microsoft Office

Chicago, Illinois, United States
August 31, 2018

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Theresa Daniels

Company Support Specialist

Gary, Indiana 46407



Bank Reconciliation, Customer Service, Lockbox, Accounting, Collection, 10-key Alpha/

Numeric (5000-8000 ksph) QuickBooks, Microsoft Office, Call Center, Multiple PC Applications,

Supervisor, Taxes, Software Applications (Lawson, Kodak, QuickBooks) Typing (30 wpm)


Remittance Clerk

JPMorgan Chase - Chicago, IL November 2017 to June 2018

●Processed 400-500 checks and documents by extracting from envelopes/express packages

●10-key checks/ scanned checks and documents for transmission viewing

●Encoded/post checks for depositing process

●Assembled and shipped out back-up documents

Room Attendant

Harrah's Entertainment Inc. - Joliet, IL September 2016 to January 2018

● Greeted employees and guest, inspected all towels/ linen for quality apperance

●Pulled/pushed full and empty laundry carts up to 80 pounds

●Ironed and folded linen, towels, tablecloths, stocked supplies and replenished products for guest rooms on all floors

Customer Service Representative

Teleperformance - Hobart, IN September 2013 to May 2016

●Assisted members enrolled in Medicare/ Medicaid Part A-D their insurance coverage eligibility status via CRM dystem

●Received and performed 50-100 inbound/outbound calls daily

●Generated monthly EOB’s, 75 medical claims, posted and tracked payments utilizing EPIC

● Updated members’ profile and insurance information upon request

●Tier 1 contact for retail customers and loan applicants

Lead Remittance Clerk

Bank of America - Chicago, IL July 2001 to November 2012

●Sorted incoming mail, extracted/10-keyed 150-200 customer payments and invoices

●Logged in cash received and prepared credit slips for deposits

●Scanned all incoming items and documents for transmission activity

●Re-associated back-up documents and shipped out all requested material per customer instructions

●Generated moby nthly billing reports, using Lawson software application, supervised 50+ associates

Accounts Payable Clerk

Bank of America - Chicago, IL June 1996 to July 2001

●Reviewed all invoices with appropriate coding and signature approval prior to payment, processed via JD Edwards/ Kodak, accounting software

●1099-Misc forms, processed ach/ wire transaction

●Matched vendor invoices to purchase order slips for invoice processing

●Maintained vendor master file, 10-keyed 800-1000 vendor invoices daily, processed 45 travel and expense receipts in a timely manner, processed and mailed checks, researched and resolved questions raised by vendors and other departments


Bachelor in Business Administration, 1995- Robert Morris College

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