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Customer Service Manager

Dighton, Massachusetts, United States
August 31, 2018

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Scott R. Washburn 508-***-****

**** ******** ****** *******, ** 02715

Summary of Qualifications:

Regional Operations Manager/Inventory Specialist - Present

Responsible for managing 8 businesses to Costco US, Canada, Mexico and abroad. Managing inventory and production, Weeks of Cover, margins, promotions, contracts, and demos. Managing spend and save budgets for each company. I am also managing the Costco Business Center business for Dakota Growers Pasta with the same responsibilities as above. Proficient with using IRI data for inventory, sales and forecasting.

Independent Consultant - Present

Discussions range from specific companies and trends in traditional grocery along with natural/organic, CPG companies, retail operations, new items, buying process/decisions, supply chain operations, freight rates, natural organic trends and customer trends. Ability to communicate effectively and professionally has built a strong customer base with repeat clientele

Inventory Forecasting & Purchasing - Shaw’s

•Responsible for the procurement and merchandising of the following categories which consisted of over 2000 SKUS at any given time for all center aisle categories including frozen, dairy and deli along with Natural and Specialty Foods. Systems used were Maps/POM to manage inventory, AWM and sale items, FOG was used for forecasting sales and sales history which was linked to POM for buy.

•Proficient with forecasting, forward buy, investment buying, weeks of cover, turn inventory, service level, shrink, procurement, contracts. Experience with JDA, Citrix, excel, access and have worked on Six Sigma projects.

Category Merchandising

•Responsible for assigning and attaching all categories that are associated with Grocery, Shop the World, Wild Harvest and GM. Building and assigning all planograms for the restocking of remodeled, new and existing stores.

Store Management

•Managed all aspects of store operations, store merchandising, labor management, inventory control, shrink, customer service, profit and loss.

Professional Experience:

Brackett Imports 2014 – Present

Operations Manager/Inventory Specialist – Wholesale Grocery, Cereal, Bars, Pasta, Desserts, Frozen Meals, Herbs and Dressing,

Independent Consultant 2010 – Present

Work for four consulting firms as needed on my own time.

Shaw’s Supermarkets 1984-2014

Buyer/Forecaster - Grocery, Breakfast, Hot Beverages, Toppings, Cookie/Crackers Rice Cakes, Beverages, Salty Snacks, dairy, frozen food, deli

Buyer - Grocery, Natural and Specialty, Pasta & Sauces, Soups, Breakfast, Hot Beverages, Toppings, Cookie/Crackers Rice Cakes – 2005 to 2008

Category Merchandiser - Grocery, Wild Harvest, Shop the World and GM – 2001 to 2005

Special Space Management – 2000 to 2001

Assistant Store Manager – 2000

Additional Management Positions (Customer Service, Frozen Food, Grocery, Dairy) – 1984 to 2000


Hall Institute, Pawtucket, RI

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