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Customer Service Nursing Assistant

Albuquerque, New Mexico, 87123, United States
42,000 per year
August 31, 2018

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James Leonard Cruz

***** ****** **. **

Albuquerque, NM 87123


Work Experience

The New Beginnings

December 17th, 2009 - Present

Case Coordinator / Family living provider

Coordination of Family Living for Clients with Disabilities, Budget review and renewal/recommendations for revisions. Travel, home visits, monthly documentation, quarterly reports, State mandated meetings, Doctor appointments, annual ISP’s/IDT’s, overall safety for clients in residential settings.

Share Your Care

January 1st, 2008 until December 17th, 2009


Supervision of Staff, holding AM staff meetings for all staff members.

Taking care of, and advocating for clients. Personal care, Assist with Medication delivery, transferring, transporting in company van. Worked closely with Case managers and Service coordinators in addition to following Dr.’s orders.


March 2004 until December 2007

Service Coordinator on KAFB

Client advocacy, quarterly reports, DVR reports, obtaining funding from DVR as well as City Block Grants, and DD waiver budget. Assisting and securing clients with funding to obtain a job. Counseling them as needed, Personal Profile Training, providing vocational profiles, Job carving, development and coaching as needed.


NM Highlands University

June 2010- May 2015

B.S. Psychology

3.6 GPA

University of New Mexico May 2015-May 2018

Master of Science – Clinical Psychology

3.7 GPA

Hemodialysis License from NM State Board of Nursing, Certified Nursing Assistant Certification. Gateway NEO training lab certification for Tech Support and networking / trouble shooting for computers. Phlebotomist / Forensic Toxicology Collector and Certified Breath Alcohol Technician for and from S.E.D. Laboratories. Received various certificates through University of Northern Texas, and UNM continuing education.


Well versed in medical field, extremely proficient in computers, networking, troubleshooting / use of multiple operating systems. I am a great learner and can perform any task given to me. Great Customer Service skills.

I am a team player and know if given the chance that I would be a great asset to your company.

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