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Customer Service Manager

Greenwood, Indiana, United States
August 31, 2018

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Shelli Cragen

Frankin, Indiana *****


Currently in search of a position where I can further pursue my career as a customer service representative and an experienced phlebotomist. I would ideally work for a company that would help me further my knowledge for blood and blood components as well as a company that would allow me to further my career within the company. I am a dedicated and hardworking employee, I am very honest and trustworthy with any task that I am given. I can rapidly adapt to different policies and procedures that should arise within any company with ease. Skills

I have many years of experience as a phlebotomist, a customer service representative, and in management. I have working knowledge of medical terminology, anatomy and physiology, as well as intravenous therapy. I also have technical training on laboratory testing of blood and other bodily fluids.

Work History

Indiana Blood Center

Indianapolis, Indiana

January 2018 - present

Performed venipuncture to collect 500 mL of blood for donation. Prepared donors through a health screening of height, weight, TRALI code, blood pressure, pulse, temperature, a hemoglobin check, and various health questions and travel questions. Also prepared the donor for the donation process by verifying information, locating a vein, preparing the arm for venipuncture and maintaining venipuncture site, donor wellness, and keep the flow of blood present. Capable of preparing bags for donation by labeling bags with unit numbers and keeping records of donations.

Mac’s Convenience Store D/B/A Circle K

Whiteland, Indiana

June 2016 - December 2017

I am the assistant general manager for eight other employees as well as a customer service specialist. I perform daily tasks such as daily reconciliation including cash, scheduling, payroll, lottery inventory, merchandise inventory, and tobacco inventory. I obtain fuel, cigarette, and dairy surveys daily. I would assist other locations to cover shifts for any general manager on vacation.

Insights Consulting

Greenwood, Indiana

January 2016 - June 2016

I was responsible for the care of three physically and mentally handicapped adult males. I performed all tasks for them from making breakfast, passing medications twice a day, laundry, cleaning and assisting them with their daily care and activities. SMX Staffing - Caterpillar

Franklin, Indiana

January 2015 - December 2015

My daily duties included being on the engine tear down line where we would tear apart and refurbish all engine parts.


Greenwood, Indiana

December 2008 - October 2014

I was a phlebotomy supervisor in traveling phlebotomy. I traveled across the state of Indiana obtaining the necessary ordered tests from nursing home patients. I was responsible for going and obtaining the difficult and unobtainable draws from other phlebotomists. On top of being responsible for all blood collections, I was in command of four nursing homes where I singley completed the blood tests for these homes everyday. I was in charge of daily STAT draws also. Once getting the samples back to the lab, I would centrifuge them for the technicians. Madison Avenue Laboratory

Franklin, Indiana

May 2008 - November 2008

I was a blood collections specialist. I would enter orders through our computer processing system, processed the doctor’s order in order to complete the tests, look up insurance information as well as doctor information and perform venipuncture to obtain the ordered tests. I was also an aid for the lab tech to test manual CBC’s as well as PT/INR’s. I prepared collections for sendouts for MACL, Labcorp and Lab One.

Saint. Francis Hospital - Emergency Department

Indianapolis, Indiana

August 2005 - March 2008

As a medical technician in the emergency department, I worked closely with doctors and patients performing venipuncture to obtain bloodwork for lab testing and I initiated intravenous ports for access, I would transport patients to other departments of the hospital, I assisted in ALS measures, cleaned the rooms to prepare for the next patient, and I stocked all necessary supplies for everyone in the hospital.

Jackson Oil and Solvents, Inc.

Indianapolis, Indiana

January 2001 - August 2005

My official title was a Convenient Store/Truck Stop Analyst. I assisted customers as walk-ins, I helped salesmen with completion of orders and the billing processes. I dispatched and made orders for daily deliveries as well as handling accounts receivables. Speedway Gas Station

Greenwood, Indiana

August 1993 - October 2000

As an assistant manager with this company, I controlled day-to-day operation of a convenient store, I provided exceptional customer service, I was in charge of the management of all employees, I conducted payroll, as well as doing inventory counts. I was also involved in marketing decisions and assisted my boss with assigning scheduled work times. Education

Ivy Tech Community College

Respiratory Care Major

Franklin Community High School

General Diploma


References upon request

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