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Engineer Technical Support

Location:
Bhubaneswar, Odisha, India
Salary:
30000
Posted:
August 31, 2018

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Resume:

PRASANTA ROUTRAY

Email: ac6vtv@r.postjobfree.com, Phone: (M) +91-637*******

OBJECTIVE

A challenging position with an expanding and dynamics company where I can implement skill that I have learnt through my education and past experience as well as enhance my knowledge by dedication and hard work.

SYNOPSIS

Around 7 years of professional experience in IT industry as Technical Support engineer. Worked as System Engineer (SPOC) at TCS in payroll of (Future Focus Infotech) at client site Tata Sky Ltd.

Vendor Management (Coordinating with Vendor for any Assets issue, to provide proper Utilization of Assets to client.

Mean time to repair - Onsite analysis, diagnosis and resolution of desktop/Laptop problems for end users.

Educating Users and providing Level 1-2 technical support on application SEIBEL 7.0, customized software used by Client. Type of technical support includes configuring browsers for accessing the online application portal, helping users with Logging in the Application, troubleshooting ID/Account lock issues, ID/Account Expire issues, Application version update etc.

Ensuring that all the desktops are patched from time to time basis.

Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.

Mail configuration (Outlook 2007, 2010, 2013, Office 365 migration, MS 2016, Skype for business, LYNC, Yammer ).

SCOPIA Desktop and Skype for business are using for video conference.

Mail Configuration on Mobile Handset (Blackberry, Android, Windows Phone, Iphone)

Manage and Coordinate East team members as a SPOC.

BMC Remedy & ITSME ticketing tool for Call logging process.

Manages day-to-day operational work and report.

Software/hardware/network troubleshooting and support on Windows.

First level hardware support for the above equipment - Diagnosing the problem and getting the same resolved as per the severity level assigned to it.

Provide training to employee when new application/software arrives.

Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.

Monitoring Complaints/Cases raised by users and resolving them and providing workaround methods for resolving them.

Maintain and analyzing the customer issues and requirements as per SLA.

WORK EXPERIENCE

Working as DESKTOP SUPPORT and SYSTEM ENGINEER at Tata Consultancy Services Pvt Ltd.

TECHNICAL PROFICIENCY

Operating system (windows XP, Win 7, Win 8, Win 10, Server 2003 & 2008) installations.

Software Application (SAP / Office 2016 / SEPM / SCCM etc.)

Excellent in Documentation, drafting mails and letters to clients/company/users.

All type of Desktop/Laptop, Software, and Drivers & Antivirus Installation.

Mail (Outlook / Outlook Express/ Office 365) Configuration.

Configuration of DNS, DHCP, Active Directory, MS Office, Net Surfing.

Knowledge of Disk Partition (Basic & Dynamic) and Backup Restore.

Network connectivity devices & cables knowledge of IP Address.

Effective Communicator & Negotiator with strong analytical, problem solving & organizational abilities.

Remote Management tools Net Meeting, Remote Desktop, Cisco Webex, Any Desk, Ammy Admin and Team Viewer.

EDUCATIONAL CREDENTIALS

B.Tech in Electrical and Electronics Engineering from BIJU PATTNAYAK UNIVERSITY OF TECHNOLOGY.

MAJOR PROJECT EXECUTED

HCL Pvt Ltd

Client: Odisha Government Secretariat

* JOB DESCRIPTION:

Attend and close all logged Software & Hardware calls.

Responsible for troubleshooting issues related to MS Office.

Document Management - Preparation and Maintenance of files for Warranty/AMC records, Invoices, MIS etc.

First level hardware and software support for diagnosing the problem and getting the same resolved.

Implementation, up gradation and Troubleshooting of Antivirus Server and client.

Configuration of Print devices (network and local) on desktops and Laptops.

Tata Consultancy Services

Project : TATA SKY

* JOB DESCRIPTION:

providing Level 1-2 technical support on application SEIBEL 7.0, customized software used by Client. Type of technical support includes configuring browsers for accessing the online application portal, helping users with Logging in the Application, troubleshooting ID/Account lock issues, ID/Account Expire issues, Application version update etc.

Ensuring that all the desktops are patched from time to time basis.

Mail configuration (Outlook 2007, 2010, 2013, Office 365 migration, MS 2016, Skype for business, LYNC).

Mail Configuration on Mobile Handset (Blackberry, Android, Windows Phone, Iphone).

BMC Remedy & ITSME ticketing tool for Call logging process.

Manages day-to-day operational work and report.

Software/hardware/network troubleshooting and support on Windows.

First level hardware support for the above equipment - Diagnosing the problem and getting the same resolved as per the severity level assigned to it.

Maintain and analyzing the customer issues and requirements as per SLA.

PERSONAL PARTICULARS

Date of Birth : 23rd Nov, 1987

Languages Known : English, Hindi & Oriya

Present Address : Laxmisagar, Saralanagar, Plot no - 106, Bhubaneswar, Odisha

* DECLARATION:

I hereby declare that all information furnished above is true to the best of my knowledge and belief.

DATE:

Place: signature

(PRASANTA ROUTRAY)



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