Customer Service Sales

Ray Tipton

RETAIL MANAGEMENT / PROJECT MANAGEMENT

New Castle, KY 40050

*********@*****.*** - 502-***-****

A highly professional and hard-working manager, with several year's experience in retail / wholesale industry. Excellent communication and

customer, highly knowledgeable in retail sales, just completed a 8 week course in Front-Line Retail Management Operations Course at Capella University, in all phases of retail management operations. i'm detail oriented with strong multi-tasking and prioritization skills. Highly experienced in shipping & receiving, warehousing, stock control and purchasing, merchandising, cash handling.

Excellent communication and customer service skills. Highly knowledgeable In shipping and receiving, warehousing, stock control and purchasing. Detail oriented, with strong multi-tasking and prioritization skills. managing staff, and working within a budget and tight deadlines. Reliable and trustworthy, excellent time management skills, and able to work well in a team or own initiative. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

MERCHANDISING SALES SPECIALIST

Acosta Sales & Marketing - Minneapolis, MN - August 2016 to Present Job duties: merchandising product on sales floor, bringing product out to sales floor and stock shelves, communicating with the department managers, and store managers to meet their needs. Working in walmart stores in Lagrange Ky,, Shelbyville Ky, and Georgetown Ky. Commissary Representative

Keefe Group - Lagrange, KY - November 2016 to January 2017 I worked at the KSR reformatory in Lagrange Ky, and at that time we had to walke a long way to get to the commissary, and i had a bad hip, that did not allow me to walk very far, so i had surgery and was out for quit a while, so they had to hire someone else, i have had surgery, and now can fullfill any job. UTILITIES CLERK

City of Eminence - Eminence, KY - September 2015 to February 2016 GENERAL SUMMARY

To perform a wide variety of clerical duties in the collection, verification and balancing of cash, check and credit card receipts; to provide professional, effective and efficient assistance to the general public, responsible for providing clerical support to the Utility and Customer Service Departments. ESSENTIAL DUTIES AND RESPONSIBLITIES

*Accounts Receiveable, Accounts Payable

* Open up the office and get things ready for the day's business

•Perform receptionist activities including answering the phone, responding to customer inquiries and complaints, directing such inquires to the appropriate persons; taking and relaying messages.

*Dispatch water works service dept.

•Review billing amounts with customers; adjust accounts as necessary; process initiation/ termination of utility service; prepare final billings for distribution.

• Accept customer payments, including cash payments; accurately prepare and balance cash register receipts in computer system and prepare bank deposit; collect, sort and process incoming night deposit payments; prepare receipts for returned checks; prepare cash for following business day.

•Prepare and distribute work orders for meter readings and utility connections including new and revised accounts, meter maintenance, leakage, and termination of water service for delinquent accounts.

•Bonded

Customer Service Sales Associate

Lowe;s - Shelbyville, KY - March 2015 to August 2015 Responsibilities

* Customer service; Greet and welcome customers

* Work plumbing sales floor

* Bring product to sales floor and put in stock bays

* Process return product and put back into stock bays

*Maintain a clean and safe work enviroment

MERCHANDISERS SALES SPECIALIST

Anderson Merchandisers - Amarillo, TX - September 2014 to February 2015 MERCHANDISING SPECIALIST, I TRAVELED TO DIFFERENT WALMART STORES IN KY, DOING RESETS, REPLACE SHELVING, CHANGING AND READING PLAN-O-GRAMS, PUTTING SINAGE IN DIFFERENT AREAS TO ENHANCE CUSTOMER VIEWS, BROUGHT PRODUCT OUT FROM BACK ROOM TO SALES FLOOR, AND PUT ON SHELVES, I WORKED IN HARDWARE, BOOKS, VIDEO, MUSIC, AND GROCERY DEPARTMENTS, WORKED WELL WITH DEPARTMENT MANAGERS, AND STORE MANAGERS, TO ENSURE OUR PRODUCT MADE IT TO THE HIGH END VISIBLE AREAS. COMMERCIAL PLUMBING/HVAC MANAGER / SENIOR ESTIMATOR COMMERCIAL PLUMBING / RETAIL HARDWARE SALES

Ferguson Enterprises, Inc. - Louisville, KY - August 1982 to February 2011 Ferguson Enterprises, Louisville, KY /

Plumbers Supply Co., Louisville, KY /

Mutual Supply Company, Louisville,

SALARY: $ 80,000 Year

*Senior Commercial Quotations Specialist

* Quoted per bid and spec and design and build

* Purchased all plumbing material for jobs awarded

* Worked with Vendors to better enhance higher profit margins

• Managed and oversaw 4 employees, and coordinated all bid and spec jobs from dodge or builder's exchange

• Analyzed blueprints and specifications, and produced an estimate based on the work involved

• Project managed jobs, and provided the necessary materials to contractors

• Liaised and collaborated with engineers, architects, owners, and general contractors

• Ensured job changes were communicated throughout the project, and that the plan and schedule were kept

* Provided submittals to plumbing/mechanical contractors Key Achievements

• Provided estimates and conducted work on many schools, hospitals, jails, detention centers, and strip malls.

* Employee of the Year Award

A. O. SMITH WATER HEATER SPECIALIST

LIBB COMPANY - Columbus, OH - February 2005 to July 2005 Responsibilities

I was a sales representative for libb co, representing the A.O.Smith water heater lines, of both residential and commercial water heaters. I sold the water heaters to wholesale plumbing companies who inventoried the a,o,smith water heater line in the Kentucky market. I also troubleshoot the water heaters, when ever there was a problem after installation by the plumbing contractor, I traveled in the state of Kentucky WAREHOUSE SUPERVISOR

P.A.Vogel Co - Louisville, KY - 1972 to 1982

Managed the warehouse and all shipping and receiving of goods

• Coordinated dispatch, routed trucks and oversaw unloading of materials

• Ensured all material was broken down and checked via the vendor's packing list, made note of anything that was missing or damaged, and notified the vendor to make it right

• Ensured accurate and complete orders were shipped to customers

• Utilized electric and gas fork lifts and manual jack trucks to unload and load the trucks Key Achievements

• Promoted to outside sales, and developed business through new and existing customers EDUCATION

CERTIFICATE in CERTIFICATE--MANAGING FRONT LINE-RETAIL OPERATIONS CAPELLA UNIVERSITY - Minneapolis, MN

2016 to 2016

ASSOCIATES DEGREE in Business Administration

Spencerian Business College - Louisville, KY

1967 to 1969

Diploma

Henry County High School - New Castle, KY

1966

AWARDS

EMPLOYEE OF THE YEAR AWARD

April 1985

Employee of the year award is for those individuals who exceed their job description criteria CERTIFICATIONS/LICENSES

MANAGING FRONT-LINE RETAIL OPERATIONS

Certificate in managing retail store operations, 8 weeks course of retail store management operations, all phases of becoming a retail store manager

ADDITIONAL INFORMATION

SALARY EXPECTATIONS;

$20,000 PER YEAR

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