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Customer Service

Beavercreek, Ohio, United States
August 31, 2018

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Results-oriented professional with over thirteen years of experience in progressively responsible positions with the ability to provide team-spirited leadership for maximum productivity

Skilled at communicating effectively to attain company goals

Proficient at developing and implementing training programs with a high degree of energy and enthusiasm

Accurate and intuitive individual with strong customer service skills

Highly organized and dependable individual


Limited Brands, Kettering, OH

Customer Care Specialist

●Provided support to the sales team, ensuring all sales and service objectives were met

●Successful account retention record of 98%

●Took inbound calls regarding orders from customers

●Assisted stores with online orders as well as in store ordering

●Resolved order issues and customer inquiries

National Cash Advance, Dayton, OH

Store Manager

●Provided exception customer service to patrons regarding their needs for re-loans, first time loans, money transfers and check cashing

●Over saw a team of 4-5 employees

●Recruited new hires and trained employees

●Provided marketing assistance to draw in new business

●Responsible for cash handling

Rent A Center, Dayton, OH

Assistant Manager

●Provided exceptional customer service skills to store patrons

●Responsible for cash handling

●Assisted customers with paperwork to perform credit checks

●Responsible for handling pre-paid credit cards

USA Press Inc., Anaheim, CA

Head Supervisor

●Over saw a staff of 10-15 employees

●Performed call evaluations and coaching to new and existing employees

●Monitored employee calls to better service customers


California State University, Northridge, CA

Bachelor of Business Administration

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