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Customer Service Security Officer

Dunedin, Otago Region, New Zealand
August 31, 2018

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Amandeep Jatana

Mob: +642********


Career Objective

My career objective is to be the part of well reputed company which can provide me stable career and growth, to apply my technical, analytical & problem solving skills into real life situations and to commit myself to the development and growth of any organization or project that I am going to be a part of and simultaneously enhance my knowledge pool and improve my skill set.

Career Overview

After my Graduation and Diploma of IT, I have developed my skills by working with well-known company chorus in new Zealand and Institute Micro Net and Multi utility Store in UK, as being a Technical Support for four years.

In Londis (London) and Global Security solutions (New Zealand), I have a proven track record of providing excellent customer service and Technical Support.

Key Skills

Networking and Security.

Excellent customer service skills.

Plan, design, and implement the installation of Network Operating Systems and Application for a network.

Excellent knowledge of fundamentals about Network functioning and good knowledge about the security for data transmission, emails, web, and network access.

High level computer skills including MS Office, MS Outlook, Networking.

Excellent communicator-both written and oral.

A quick learner with positive attitude and self-confidence, Reliable, hardworking and proactive team member.

Organized, with disciplined approach to prioritizing workloads and schedules with time management and reconciliation skills.

Employment History

Company : Chorus (New Zealand)

Position : Fiber Optic Technician 2015- Present (Full time)

Duties :

Manage complete fibre installation from Exchange/FAT/CABINET till Customer premises (Residential or commercial)

Manage crews, administer jobs in ETA system

Install Fibre to the premises from boundary to Fibre Termination Point (FTP)

Installation of hybrid from FTP to Optical Network Termination (ONT)

Splicing fibre at all terminals and programming ONT

Installation of SKY TV (STB) and residential Gateway (RGW)

Configuring VOIP or Voice over Fibre, LAN and WAN

Finding fault, debugging fault, resolving copper and fibre faults

Integrating all phone house wiring

Adhering to Occupational Safety and Health management systems

Maintain high quality standards in all installations

Companies : Global Security Solutions (New Zealand)

Position : Client/Customer Service 2014- 2016 (Full time)

Duties :

Monitoring the activities thru CCTV cameras and computer systems to ensure security for the site.

Assisting Callers over the phone for the technical issues regarding Alarm systems, Lifts, Digital Locks, Authorised Access and other security concerns.

Provide authorised access to visitors and if they are working contractor then ensure their work has done properly. Whether it’s mechanically or technical work.

Maintaining plant rooms and access Logs (Incident Management).

Key Achievements : Promoted from assistant security officer to ‘Main Security Officer’

Companies : Londis Multiutility Store (United Kingdom)

Position : Customer Service Executive / Technician

2011-2013 (Full time for 2 years)

Duties :

In this store my duties were to manage the stock and order stock weekly by Radio Frequency scanner.

Maintained and monitor technical and security system for the store by my own created LAN.

I assisted the technical staff of other branches over the phone and emails to provide services and solutions. Answer their queries were also a part of my responsibilities.

Companies : Computer Power Education, India

Position : Service Desk Coordinator 2013-2014(Full time for 1 year)

Duties :

I was a Service Desk staff and ensured that the end users receive timely assistance.

Provided process and management support, and direction to the help desk staff.

Responsible for monitoring, and quality assurance for all service requests.

Customer Service over the phone and by emails. Via provided network security

Troubleshooting Computer and login issues and application problems.

Course knowledge

LAN, WAN Design and administration, Networking,Network security, Data Transmission,

Education and Training:-

Qualification : Diploma in Computer Science & IT (Level7)

College : Auckland Wise Institute, Auckland, NEW ZEALAND

Duration : 2014-2015

Qualification : Graduate Diploma in Information Technology (Level 6)

College : European College for Higher education, United Kingdom

Duration : 2010-2013

Qualification : Diploma in Computer Application and hardware

College : Micronet Institute, Punjab INDIA.

Duration : 2008-2010

Membership Advancement : I am a member of Institute of IT Professionals NZ Inc. PO BOX 10044, Wellington, New Zealand.

References: -References will be provided on request.

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