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Customer Service Assistant

Cleveland, Ohio, United States
August 30, 2018

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Mattie Joiner

**** ********* **, ***** ******, Ohio 44121 C 216-***-****

Career Summary & Qualifications

Interpersonal, detail oriented, and experienced professional skilled in working in a variety of fast-paced, challenging, rewarding, and patient/customer-focused environments. I possess the following skills:

Excellent Customer Service Skills

Skilled Nursing Assistant Background

Hardworking and Self-Motivated

Effective Communication Skills

Skilled Data Entry/Clerical Experience

Highly Organized and Process Oriented

Medical Terminology Knowledge

Certified Hospice Care Nurse Assistant

Work Experience

Hospice of the Western Reserve, Cleveland, OH 02/1995 – Present

State Tested Nurse Assistant (Health Management Extern-2013)

Display strong clinical skills in assisting residents with activities of daily living

Adhere to safety guidelines and observed/reported any abnormal aspects

Establish excellent and empathic rapport with patients requiring end of life care

Ensure the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status

Comply with HIPAA standards in all patient documentation and interactions

Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing

Cleveland Clinic, Cleveland, OH 01/1990 – 06/2006

Patient Services Worker/Patient Accountant

Effectively performed data entry, bookkeeping, and clerical tasks for Patient Services office

Took patients’ vitals, chart data, weigh-ins and accurately recorded any additional information

Discharged patients and ensured information has been conveyed to patient and treating staff

Adhered to all policies and standards of practice include patient confidentiality and HIPAA laws

Contacted resources and verified patient information

Informed facility staff, patients, and their family members of issues and helped with resolution

Represented patients at management and policy meetings to recommend ways of reducing liability and improving health care quality

Performed any duties as requested by supervisors, doctors, nurses, or overseeing medical staff

Volunteer Experience:

Seeds Of Literacy, Cleveland, OH GED Tutor


American National University, Youngstown, OH Associate of Arts in Health Care Management

East High School, Cleveland, OH High School Diploma

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