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Manager Customer Service

Location:
Indianapolis, Indiana, United States
Salary:
40,000
Posted:
August 30, 2018

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Resume:

VICTORIA SHEVLOT

INDIANAPOLIS, INDIANA 317-***-****

ac6vmf@r.postjobfree.com

Experienced Office Manager with over 6 years with an excellent background in managing complex and

high-volume work. Professional who can be trusted with even the most difficult projects. Excel in turning

disorganized environments into smooth-running operations and overhauling administrative processes to

improve accuracy and efficiency. Self-started and quick-learner who always exceeds expectations.

EXPERIENCE

2016 – CURRENT

OFFICE MANAGER, ASPEN DENTAL

OFFICE MANAGER ASSISTANT-2017

PATIENT SERVICE COORDINATOR- 2016

Oversee daily operations for a high-volume dental practice that sees 45+ patients daily. Provides

welcoming phone and font desk support. Monitors and responds to incoming communications.

Make practice more efficient through workflow improvements and increased focus on patient

satisfaction. Serve as the point of contact for office and project administration related requests

such as supply ordering and contracts. Prepares and edits patient proposals and contract

templates. Oversees clerical budget and creates reports for management. Possesses the ability

to handle complex issues and handles with confidence. Maintains a filing system with paper and

electronic patient information. Plan staff development activities to ensure teamwork. Run a

productive schedule with proper time placement for maximum production. Examine patients

encounter forms to verify diagnosis codes. Maintains patient confidence and protect operations

by upholding strict confidentiality.

2012 – 2015

OFFICE MANAGER, KINNEYGROUP

ADMINISTRATIVE ASSISTANT- 2013

INTERN- 2012

Managed CEO’s complex and frequently changing travel arrangements and coordinated preplanning

of trips. Organized new office and designed systems to maximize administrative

operations. Arranged and maintained sensitive documents in compliance with security

procedures. Coordinated calendars for key meetings, arranged conference rooms with any

necessary technology, and other arrangements that help ensure meeting ran smoothly. Handled

accounts payable and receivable, prepared bank deposits, controlled inventory, expense reports

and maintained equipment and technology. Facilitated on boarding of new employees and

consulted team members with policies and procedures. Prepped various projects that required

excel spreadsheets, PowerPoints, and web ex meetings. Planned and coordinated PR initiatives,

business development events, partner retreats, holiday parties and more. Served as go-to-person

regarding any administrative and operational related functions including outside of work

matters. Developed paperless environment by implanting online systems for all data storage.

Organized catering events for staff and family every Friday. Created a relaxed and eclectic work

environment.

2

2015-2016

LANCOME COUNTER MANAGER, ULTA BEAUTY

OPERATIONS MANAGER- 6 MONTHS

CASHIER-4 MONTHS

Boosted Delivery and scheduling efficiency. Established clientele base to develop and cultivate

with organization. Consistently met or exceeded gross profit goals. Oversaw inventory, ordered

new equipment, and scheduled repairs. Managed store deliveries and product placement. Built a

teamwork environment.

EDUCATION

JUNE 2018 -ASSOCIATES

MEDICAL BILLING AND CODING, SULLIVAN UNIVERSITY

MAY 2015 -ASSOCIATES

BUSINESS ADMINISTRATION, IVY TECH COMMUNITY COLLEGE

SKILLS

Ability to multitask

Communication Skills

Customer Service (8 years)

Strong organizational Skills

Project Management

Confidentiality

Vendor management

Strategic Planning

Event Planning

Meeting and Travel Support

Document Control

Accounts Receivable

Problem Solving Skills

Microsoft Office (word, excel, ect)

Self-Motivated

Time Management



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