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Electrical Engineer Customer Service

Hammond, Illinois, United States
August 30, 2018

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John R. ”Chip” Moore 708-***-****

*** ********* ****** *****, *********** IL 60914

*** *. ***** ******, ******* IL 61929


To secure a position within a company that can benefit from my background in mechanical and electrical equipment design, installation, training, troubleshooting and customer service in addition to my managerial experience.

Professional Experience

Peddinghaus Corporation, Bradley IL (9/12 – Present)

Technical Support Call Center Manager

Responsible for managing and motivating a team of 11 Inside Service Technicians and Support Staff to provide technical assistance to worldwide customer base 24/7/365. Coordinated and delegated work assignments to resolve procedural and critical technical customer issues, involving other departments within the company when needed. Key decision maker in customer warranty disputes.

Peddinghaus Corporation, Bradley, IL (1/08– 9/12)

Technical Support Call Center Specialist

Provide technical assistance to customers on a worldwide basis for CNC controlled machines that process structural steel. Technical support consists of troubleshooting hydraulic, electrical, mechanical, pneumatic and safety systems. Machines drill, punch, flame cut, and plasma cut material. Experience with: Fagor 8025 through 8055 and Siemens 840D and DI CNC controls, Hypertherm Plasma systems.

Illinois Tool Works Incorporated, Delpro Division, Frankfort, IL (3/99 – 11/07)

Automation Technician

Design, build, maintain, and improve mechanical and electrical systems on automated equipment that assembles small automotive plastic parts. Experience with: GE 90-30 PLC’s, GE RX3i PAC, Keyence PLC’s, Total Control HMI, GE Quick Panel View HMI, Yamaha Servo systems, DVT and Cognex Vision Systems, IAI robots, Ultrasonic and Laser welding, inkjet and laser date coders, and various manufacturers and types of sensors.

Yoshino America Corporation, University Park, IL (6/98 – 3/99)

Maintenance Technician

Maintained automated plastic bottle producing equipment including injection molding, blow molding, case forming, packing, and palletizing machines. Machines are based on Allen Bradley PLC systems.

Peddinghaus Corporation, Bradley, IL (6/95 – 6/98)

Electrical Engineer

Designed complete electrical systems for CNC based structural steel processing equipment including specification of electrical components, panel layout, machine wiring, and electrical prints.

Field Service Technician

Traveled to worldwide customers’ sites to install, repair, or rebuild complete structural steel processing systems including conveyors, safety equipment, and operator training on machine operation, safety, and software.

Special Skills

Software Packages:

GE Logicmaster 90

TCP Quick Designer

Proficy Machine Edition

Insight Explorer (Cognex Vision)

Frameworx (DVT Vision)

Microsoft Office Suite Software (Windows, Excel, Word, Power Point)

AutoCAD (r12, 13, 14, 2000i, 2002)


DeVry University, Tinley Park IL Graduated 2012

Bachelor of Science Specializing in Technical Management

Magna Cum Laude

Kankakee Community College, Kankakee, IL (7/92 – 6/95)

AAS Industrial Machinery Maintenance

Certificate Industrial Electrical

Certificate Electronics Technology

Graduated Phi Theta Kappa

Manteno Community High School, Manteno, IL Graduated 1992

General education with emphasis on computers

Special Interests

Amateur Radio Operator

Amateur radio operator licensed by the FCC for the past 33 years. Amateur radio operators provide communications assistance to all emergency management organizations during disaster events. Trained in electrical theory, radio wave propagation, Morse code, severe weather spotting and proper communications protocol.

Six Sigma White Belt Certification

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