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Customer Service Data Entry

Location:
Zambia
Posted:
August 30, 2018

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Resume:

*. PERSONAL DETAILS

NAME: Emmanuel Mulenga.

ADDRESS: ** ****** ******, ********.

NRC: 289612/68/1.

SEX: Male.

Cell: +260*********

E-mail: ac6vh4@r.postjobfree.com

2. ATTRIBUTES

SUMMARY

A highly resourceful, flexible, innovative and energetic young man who possesses a considerable amount of knowledge and skills. I am a quick learner, well organized and a team player who can absorb new ideas with proven ability to work proactively in a complex and changing environment.

STRENGTHS

Innovative, creative and a self-starter.

Ability to adapt to changing environments.

Can work autonomously or as a team with minimal or no supervision.

Good at following and executing instructions effectively.

High attention to detail.

Goal oriented and highly focused on production of quality results.

OBJECTIVES AND INTERESTS

I hope to reach the full potential in my career through research and to be able to use my skills constructively and effectively.

I love reading, watching and listening to documentaries, soccer, taking online courses, agriculture and being with family.

3. EDUCATION HISTORY

Bachelor of Engineering in Metallurgical Engineering-The Copper belt University (2011-2016).

Secondary School Certificate-Luanshya Boys High School (2007-2009).

Special skills:

Environmental and Business management.

Knowledge of SEM and XRF, Control room operations and Cemat Operating system.

Excellent report writing, presentation and communication skills.

Renewable energy and its prevalence in developing countries.

COMPUTER SKILLS

Microsoft office: Word, Excel and Power point.

Platforms: Microsoft Windows XP, 7, 8 and 10.

5. WORK EXPERIENCE

1. ZAMBEZI PORTLAND CEMENT

CENTRAL PROCESS CONTROL, 2018-DATE.

( my main key roles involve Central control room operations for mills/communition and kiln, process deviation control, field operations, maintainance and supervision, assessing process parameters and modifying within operation constraints).

2. FENIX INTERNATIONAL, 2017- 2018.

SERVICE CENTRE ASSOCIATE;

My main key roles involved:

Customer service, by serving as liaison between customers and the company.

Capturing feedback on the performance and challenges and deducing the best possible solutions.

Supervise and monitor the collection and disbursement of sales unit inventory at the Service Center.

Keeping track on sales in the database.

Stock and inventory management and conducting stock audits (management of Service center inventory and producing reports on inventory unit and management).

Ensuring that customers have a great experience.

After sales technical and non-technical problem troubleshooting and data entry/database tracking.

Conduction of timely field tests and surveys to enable product development.

Accomplishments: Was part of the inaugural team that started Fenix Zambia(Home solar company that deals in renewable energy) and played a critical role to the expansion of its tentacles across Zambia through field survey and capturing both positive and negative feedback .

3. ZAMBIA METAL FABRICATORS (ZAMEFA) -2015: FEBRUARY-MAY

PROCESS ENGINEER INTERN;

I actively participated in:

Testing the raw materials and quality of the final product in the Laboratory.

Checking the process parameters.

Identifying the causes of any process deviations.

Calculating the amount of copper dust generated during wire drawing.

Analyzing the major causes of porosity in cast copper rods.

Accomplishments: I did a project with ZAMEFA and it became my final year project in which I was analyzing the major causes of porosity in cast copper rods.

I acquired more knowledge and skill in Metallurgy and I was equipped with better practical orientation in the following areas; casting, wire drawing, metal and plastic extrusion.

4. MUGESCO CONSTRUCTION AND ENGINEERING -2014: FEBRUARY-JUNE

INTERN;

My duties were:

Design and construction.

Repair and replacement of both heat and gas exchangers.

Accomplishments: this internship equipped me with more knowledge outside metallurgy in areas such as; design, construction, mechanical fitting and assembly.

5. CENTRAL STATISTICAL OFFICE-2010: SEPTEMBER-NOVEMBER

ENUMERATOR;

Data collection.

Data entry.

Survey.

Accomplishments: I acquired an extra set of skills such as data entries in Microsoft excel, data collection, monitoring and evaluation and the use of spreadsheets.

7. REFEREES

Mr. F Sinyinza: Manager-ZAMEFA +260*********)-ac6vh4@r.postjobfree.com

Dr. K Nyirenda: Dean, School of Mines and Mineral Sciences-Copperbelt University +260*********)-ac6vh4@r.postjobfree.com

Mr. S Mwenya Team lead-Fenix international:+260**-*******)-ac6vh4@r.postjobfree.com

Mr. A Meleka, Supervisor, Zambezi Portland- +260**-*******



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