Pharmacy Technician Sales Representative

CAROL NURSE

EXPERIENCE:

Petro Home Heating */***6-Present

Customer Service Representative- Part Time

Managed the daily running of the call center, including inbound/outbound calls, data entry and sales orders.

Ensured all relevant communications, records and data are updated and recorded;

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfilled requests by clarifying desired information; completing transactions; forwarding requests. Specialty Pharmacy 9/2012-6/2016

Pharmacy Technician

Conducted home visits to ensure patient’s understanding and compliance with their meds

Assisted patients and caregivers with blood pressure and diabetic monitors

Enabling patients and caregivers to obtain effective communication with physician and healthcare providers

Type and fill prescriptions, answer phones

Communicate with doctors and 3rd. party plans to determine denial and approval of requests for prior authorization

Demonstrated knowledge and proficiency in the principles, procedures and best practices related to my position

Responsible for maintaining and updating authorizations resolutions

Maintained a file of worker’s compensation and no-fault applications CVS Pharmacy 7/2003-8/2012

Pharmacy Technician

Excellent verbal and written communication skills

Proficient level of software proficiency in Microsoft Office and Excel, etc.

Order drugs and supplies from major distributing company

In-depth knowledge of DUR and medical terminology

Knowledge of many pharmaceutical devices to aid clients

Ability to work under high levels of stress

Ability to complete multiple projects with time sensitive deadlines

Ability to perform tasks independently as well as a part of a team

Ability to accept direction and complete work according to instruction

Ability to handle multiple tasks and work under minimal supervision

Served as a sales representative for medical devices of a major diabetic company

Strong attention to detail and strong analytical skills EDUCATION:

Long Island University

Bachelor’s Degree in Pharmacy

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