Administrative Assistant
Resume:
Dolores V Singleton
*** * ****** *****, ***** Prairie, TX 75051 Phone 972-***-****
***********@*****.***
Objective: To secure a responsible and challenging position that offers opportunities for career growth.
Skills:
Software: MS Office Suite (Excel, Word, PowerPoint, Access, Outlook), MapLinx, Lotus Notes R8.5, SAP, Visio Home, Quickbooks Pro, i2 Demand, DeLorme Street Atlas, JDE, Cognos, Concur, Neilsen Reporting, IRI Plussuite, IRI Impact, eTime, i2 Demand Planner, OMS Platform, WRAP
Other Skills: Typing 70wpm Bilingual – Spanish 10 Key by Touch
Data Entry 18,000ksm Highly Motivated Excellent Communication Skills
Self Starter Advantage Dealer
Experience:
04/18- 08/18 A & J Homecare, Carrollton, TX
Personal Care Attendant
Prepare and provide meals for client.
Housecleaning as well as maintain household for client.
Distribute medication as needed and prescribed.
Maintain client’s personal hygiene.
11/17- 04/18 MedSource Health Connections, Richardson, TX
Personal Care Attendant
Prepare and provide meals for client.
Housecleaning as well as maintain household for client.
Distribute medication as needed and prescribed.
Maintain client’s personal hygiene.
12/09- 10/17 American Pilgrims Home Health, Irving, TX
Personal Care Attendant
Prepare and provide meals for client.
Housecleaning as well as maintain household for client.
Distribute medication as needed and prescribed.
Maintain client’s personal hygiene.
06/13- 10/16 Order Management Systems, Dallas, TX
Customer Service Representative
Provide administrative support to a CSR Manager.
Daily handling of customer calls on order status and returned item refunds.
Design and prepare Excel spreadsheets to maintain weekly refunds for client from returned products.
Issue checks weekly for client refunds on returned products.
Order picking and order kitting as needed on a daily basis.
01/09-12/15 R & J Tax Service, Grand Prairie, TX
Tax Preparer and Owner
Manage an office of up to 4 employees.
Consult with clients on up to date tax laws and prepare their personal or business tax returns.
Assist clients in tracking procedures for expenses to maximize their tax advantages.
Office management and office administrative duties.
Conduct collection calls for past due accounts along with skip tracing if necessary.
08/01-02/11 Dole Packaged Foods Company, Plano, TX
Sales Executive Administrator
Provide administrative support to a Division Director and 5 Regional Sales Managers.
Manage and maintain appt schedules of sales meetings, telephone conferences, and travel agendas.
Design and prepare Excel spreadsheets to maintain daily volume and revenue of sales along with forecast tracking and budgeting.
Prepare reports dealing with Division budgets and accounts payable entries to vendors.
Office management issues with building rental and all vendors.
Prepare Broker Presentation and run YTD data from the Cognos and IRI systems for their territories and markets.
Time management and expense management on the eTime system and Concur Travel and Expense System.
07/06-01/08 Dealer Development Call Center, Plano, TX
Call Center Clerk P/T
Return calls to prospective parties interested in receiving auto financing to setup appointments.
Appointment Log Clerk to receive all appointments and complete to be faxed and emailed to all the correct dealerships for same day and next day appointments.
Complete call backs of un-reached prospective parties.
Call and confirm or reschedule appointments for next business day.
Call upon completed or non-interested parties to set appointments
07/00-06/01 PMJ Automec USA, Inc., Grand Prairie, Texas
Sales Administrator
Supported Sales VP, Servicing Manager, 5 Regional Sales Managers and 12 FS Engineers.
Managed and maintained appointment schedules of sales meetings, service meetings, conferences, travel agendas and social affairs.
Designed and prepared Excel spreadsheets to maintain MTD and YTD sales for commission purposes.
Prepared reports on the weekly Sales and Bookings for all our sales representatives. Reported the Forecasting of Sales, Booked Sales, Spares and Service orders to our International counterparts.
Provided formal quote letters and coordinated contract management team efforts to expedite sale.
Developed and designed Sales literature packages and any customer correspondence per specified needs of client. Managed Spare Parts Distribution for all our clients in the USA, Mexico, Canada and Puerto Rico.
Managed the preparation and development of any Sales or Service Meetings Warehouse inventory control along with any shipment instruction and scheduling with domestic and international shipments. Organized and maintained extensive customer database
12/99-07/00 Dallas Morning News Dallas, Texas
Independent Contractor – Home Delivery
Employed 7 couriers to deliver newspapers along with 1 kick runner
Maintained billing records along with subscriber records.
Maintained a home delivery zone of 1600 subscribers.
Solicited to work for a previous manager.
05/99-11/99 Precision Wood LLC Cedar Hill, Texas
Accounts Receivable and Payable Administrator
Reported directly to the CEO.
Prepared invoicing, reporting, and material usage on all prior day shipments.
Recorded and managed receivables/payables daily, reconciliation of bank statements.
Collecting of past due accounts.
Prepared and maintained personnel files, benefits, and payroll.
Revised, implemented, and resolved account issues immediately.
Maintained network security and antivirus protection backup.
Developed spreadsheet application to automate various accounting and office functions.
Assisted in maintenance of Novel 4.11 LAN server. Provided technical assistance to end-users.
Concluded my employment to pursue self-employment Opportunity with the Dallas Morning News that would allow a more flexible schedule with my teenagers.
06/94-05/99 Universal Instruments Corporation, Richardson, Texas
Sales Admin Assistant/CSR/Service Admin Assistant
Supported Sales Manager and 7 Sales Engineers covering 12 states.
Provided a value-added solution sales environment to close new business.
Monthly reporting of Sales Orders and Forecasting Sales.
Weekly reconciliation of Sales and Bookings.
Office management for the Sales and Service Departments with 2 employees.
Preparation of Sales Quotes, Proposals, correspondence and sales literature presentations for twelve states.
Designed and prepared Excel spreadsheets to maintain MTD and YTD sales for commission purposes.
Managed the scheduling 32 Field Engineers for equipment servicing and installation.
Customer feedback of any serviced rendered or needed maintaining contracts for monthly PM’s, reviewing/approving CSR’s.
Developed vendor communication.
Managed and maintained appointment schedules of sales meeting, conferences, travel agendas and social affairs.
Revised, implemented, and resolved account issues immediately.
Denied relocation package due to moving out of state.
09/83-06/94 Texas Commerce Bank, Lancaster, Texas
Executive Secretary/CSR/Loan Clerk
Provided administrative support for Branch President, Commercial and Retail Loan Officers, assisting customers with account inquiries and working as a liaison to the operations staff.
Developed and presented monthly branch reports for main office, balancing major GL accounts.
Underwriting and prepared consumer and auto loan packages, funded and closed on Real Estate/Commercial/Consumer Loans.
Opened all types of accounts based on customer’s creditability and maintained customer satisfaction of services.
Conducted weekly employee meeting for training and updated products.
Reduction in workforce due to branch banking
Commercial and Vault Teller for 5 years.
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