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Data Entry Customer Service

Jacksonville, Florida, United States
August 30, 2018

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Kimberley Williams

**** ********* ****** ****, *** 1625

Jacksonville, FL. 32216



To obtain a position in a stable company that will enable the utilization of my strong organizational skills,customer service focus, administrative experience and the ability to work efficiently in a team environment and independently on solo projects.

General Office Skills

Proficiency in answer phones, scheduling, general HR tasks, Axxess (medical software), MS Excel, Outlook, and Word, and various office equipment (fax, copier, scanner, etc.)

Work Experience

Home First Home Healthcare (Scheduler) June to August 2018

• Scheduled clinicians for appointments to see patients

• Answered a multiline telephone system

• Maintained schedules for both clinicians and patients

• Generated reports to confirm patients have been seen for the week

Home-Call Healthcare (Clerical Assistant) January to June 2018

• Reviewed candidates on and (staffing websites)

• Prepared signature packets for candidates

• Scheduled candidates for interviews

• Answered a multiline telephone system

TECO Peoples Gas (Administrative Temp) May to December 2017

• Called current customers and made appointments for periodic replacement of equipment

• Data entry for new equipment being installed

• Created schedules for technicians to inspect customer equipment

Northeast Rebound PT Inc. (Office Manager) Nov 2016 – March 2017

• Answered phone calls from patients

• Set up appointments for therapy

• Checked patients in for therapy

Absolute Care Home Health (Office Manager) Aug 2014 – Nov 2016

• Data entry of patients in the Axxess medical system

• Set up new employee packets and training classes

• Reconciled clinician submissions for payroll

• Opened and distributed mail

• Answered a multiline telephone system

Xerox/ACS Company (Administrative) Sept 2010 – Aug 2014

• Data entry of insurance claims and supporting documents

• Opened and sorted mail for Florida Blue claims processing

• Determined appropriate routing of information based on established procedures

Doctors Lake Healthcare (Receptionist) March 2010 - July 2010

• Sorted incoming mail for employees and residents

• Greeted family members that arrived at the facility for scheduled visits

• Received and routed patient related inquiries on a multiline telephone system

Blue Cross Blue Shield (Data Entry) Jan 2007 – Jan 2010

• Insurance claim data entry

• Policyholder database maintenance (name, address, and other updates)

• Other general office duties as determined by the supervisor


Wheeling Park High School

Wheeling, WV

General Diploma 1981-1985

West Virginia Northern Community College

Wheeling, WV

Business Classes 1986-1987

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