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Customer Service Technical Support

Folsom, Pennsylvania, United States
August 30, 2018

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*** ******* ***, ******, ** ***** 267-***-****

Professional Summary

I'm a male student studying Computer Science part-time with years of experience in IT Help-Desk, Customer

Service, and Technical Support. I seek a challenging opportunity where I can fully apply my skills, and

experience for the success of the organization with hopes of advancing to higher career opportunities within

my field.


Microsoft office Extremely organized

Excellent written and verbal communication skills Skilled in diagnosing and repairing multitude of

Skilled Typist electronic devices

Technical Support Various OS (Microsoft, Mac, Positive attitude and eager to take on new

Linux) experiences

Bi-Lingual with Spanish as second language Observant, and work well under pressure

Persistent, determined, motivated, and


Work History

Bike Messenger Jun 2015 - Current

Square Inc Philadelphia, PA

Picking up and delivering restaurant orders to customers within a six-mile radius of the Philadelphia


Delivering multiple orders under specified time limits while maintaining professional and courteous

demeanor towards restaurants, and customers.

Dispatcher – Tech Support Apr 2015 - Aug 2016

Zoomer INC Philadelphia, PA

Analyzing territory order history, and present order queues to efficiently staff drivers to meet daily


Reach daily goals of maintaining Driver average of two or more orders per shift.

Troubleshooting and resolving Restaurant and Driver technical support on a first contact basis.

Multitasking between Technical and customer support using a variety of software while working under

pressure during peak hours.

Junior Call Analyst Jan 2014 - Nov 2014

Wawa Inc Media, PA

Resolving store associate or customer concerns on a first contact basis.

Troubleshooting tasks using a multitude of tools, and software on a first contact resolution basis.

Remotely dialing into store networks to resolve technical issues ranging from malfunctioning fuel pumps

to reinstalling and troubleshooting software on registers and store computers.

Assisting store associates with Wawa account password recovery, and account resets.

Bi-Lingual Call Specialist Oct 2013 - Sep 2014

Answering Service for Funeral Directors - ASD Media, PA

Helping directors coordinate with their clients in arranging the transportation of deceased loved ones

and arranging funerals.

Assist funeral directors as an interpreter for their non- English speaking clients.

Exhibiting exceptional customer service skills in showing compassion and empathy for clients.

Remaining calm and being able to talk clients through funeral processes.

Relaying messages for directors, as well as other clients ASD works with (Private Family Doctors,

Biological clean up, HVAC services, ETC).


Computer Science, B.A.: Computer Science 2020

Temple University Philadelphia, PA

High School Diploma

Ridley High School Folsom, PA

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