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Industrial Engineering Intern

Tempe, Arizona, United States
August 29, 2018

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Boben Philip MBA, BS Electrical Engg.

Professional with 7 Plus year of experience in Projects, Supply Chain & Logistics, Manufacturing Operation and Business management. EAD (Form I-765) available, sponsorship not required. Address

1025 E Orange ST

Apt 119 Tempe AZ 85281






Business Skills

Project Management

Operations & Manufacturing

Product Quality

Logistic & Supply Chain

Customer Service

Vendor Management

Process Improvement

Strategic Cost Management

Client Management


Supplier Management

Contract Evaluation

Team Management

Stakeholder Management

Cross-functional Coordination

Software Skills

MS Office

SQL Server R2

MS Visio



Certificates & Training

• High Impact Presentation by Dale

Carnegie Training

• DMAIC by DHL Express India (P)

• Front End Supervisor training by

Crompton Greaves India

• Six Sigma Green belt training by

Crompton Greaves India

Area of Interest

• Operational research

• Data Analysis & Modelling

• Supply Chain Management

Professional Experience

Industrial Engineering Intern -- DHL Express USA -- June 2018

• Summer Intern at Customer Service Development Department, DHL Express USA

• Working on Data consolidation and reporting the development of the Customer Service department

• Analyzing and evaluating bottleneck in the inbound calling process

• Developing workforce management strategies to handle inbound & outbound calling Project Manager Clearance Process Improvement -- DHL Express India -- June 2016 – Nov 2017

• Managed Project activities from the conceptualization stage to the execution stage

• Implemented global and national strategic projects along with managing process improvement

• Supervised implementation of user acceptance tests and live platform

• Implemented online custom clearance of system at DHL Delhi gateway

• Handled import custom clearance activity and DHL Delhi gateway

• Coordinated with service-centers, transit hubs and gateways for timely deliveries

• Created process maps and project schedule for the implementation of projects

• Reviewed & Facilitated customer specific requirement with sales and customer teams

• Analyzed data, forecasted various trend for higher performance

• Proactively coordinated with sales team for delivery in the promised transit time

• Managed productivity and performance through publishing performance report and KPI trends

• Managed process Improvement to achieve optimum service and cost performance

• Worked cross-functionally to develop process map for business process improvement

• Conducted training session & provided update on internal and external strategies to team Senior Executive Engineer -- Crompton Greaves Mumbai -- Jul 2013 -Jun 2015

• Handled Latin America and EMEA customer base for Factory Inspection and After-Sales

• Hosted business presentation for clients on testing facilities and manufacturing quality process

• Prepared Inspection Test Schedules, Manufacturing Quality plan for critical clients

• Coordinated contract review meetings for multiple clients along with sales and design team

• Coached clients on the operation, maintenance, and troubleshooting

• Investigated product non-conformity and failure analysis with Design and Production teams

• Led the NABL (National Accreditation Board for Testing and Calibration Laboratories) accreditation of Crompton Greaves Mumbai Transformer test laboratory

• Delivered 5% cost reduction in the procurement and repair of equipment through negotiations

• Achieved 10% reduction in Test Bed Rejection by Implementing Process monitoring Executive Engineer -- Crompton Greaves Mumbai -- Jun 2010 -Jun 2013

• Handled High voltage testing on power transformer and Reactor

• Analyzed Product Quality checks and Implemented Quality Norms in the production stage

• Conducted Routine, Type, and Special Type test during factory acceptance test

• Analyzed and validated Factory test result and site test results for commissioning clearance

• Facilitated Project Kick-off meeting with client and sales team Graduate Engineer Trainee -- Crompton Greaves Mumbai -- Jul 2009 -Jun 2010

• Handled low voltage testing of the Power transformer

• Conducted In-process quality tests during the manufacturing Education

• XLRI-Xavier School of Management Jamshedpur, India ACSB & AMBA Accredited Master’s in Business Administration, 2015- 2016

CQPI - 5.135/7.500

• National Institute of Technology, Kurukshetra, India Bachelor of Technology, Electrical Engineering, 2005- 2009 GPA - 8.88/10.00

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