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Administrative Assistant Customer Service

Location:
Yorkville, Illinois, United States
Posted:
August 29, 2018

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Resume:

Sonali Wadia

***H Bertram Dr., Yorkville, IL. ***6 Phone 630-***-****

ac6uyi@r.postjobfree.com

Objective: To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in account receivable and administrative assistant

Technical Knowledge & Skills:

Proficient in SAP, Microsoft Word, Microsoft Excel, PowerPoint and Outlook, AS400,MAS90

Net Suite J.P. Morgan

Administrative assistant and account receivable for over 17 years

Highly organized and detail oriented

Ability to accept and perform various challengeable tasks as assigned

Strong interpersonal and communication skill and Ability to multitask and prioritize work

Professional Experience:

Patterson Medical (Accountable Search) Aug 2017 – Mar 2018

Position Title: Account Receivable

Assist collection representatives in research of payment discrepancies.

Interact with customer service and customers to solve payment issues.

Issue approved A/R adjustments.

Process refund vouchers and adjustments.

Process batch cash receipts and settlements.

Process credit card charges. Process checks and post

Printing checks, invoices and entering checks into the system

Look for the account number to post the checks

Process credit card payments and issue credit card refunds

Special projects as assigned

Performs other duties as assigned

Lafarge (Birk Staffing) April 2017 – Aug 20017

Position Title: Cash Applications Specialist

Follows established procedures for cash application and account reconciliations

Daily balancing of all cash and credit card payments

Review and research unapplied cash or credit payments

Performs routine follow up on COD customers and applies payments as necessary

Reconciles customer balances with focus on resolving payment discrepancies

Ensure that customer payments are accurately applied to invoices for purposes of reconciling accounts and preparing updated customer correspondence and accurate statements

Creates AR status reporting, including daily unapplied payments, collections reporting and any other value analysis reporting.

Escalate unresolved issues/concerns

Archiving, record retention and audit support

Work with operations to insure proper procedures are being followed

Other duties as assigned

Reader Link (Brilliant Staffing) Nov 2016 - Jan 2017

Position Title: Accounts Receivable

Posts customer payments by recording cash, and credit card transactions.

Posts revenues by verifying and entering transactions form lock box and local deposits.

Updates receivables by totaling unpaid invoices.

Maintains records by microfilming invoices, debits and credits.

Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service department, and customers

Resolves valid or authorized deductions by entering adjusting entries.

Resolves invalid or unauthorized by following pending deductions procedures.

Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department.

Summarizes receivables by maintaining invoice accounts coordinating monthly transfer to account receivable account verifying totals preparing report.

NYK Lines (Staffing Now) May 2016 - Oct 2016

Position Title: Data Integrity Coordinator

Responsible for the accuracy/validity of transactional data

Monitor and verify data between OSCAR and OPUS systems

Resolve outstanding truck invoice discrepancies

Respond to internal/external customer requests Monitor and analyze data trends in order to diagnose and prevent continuing issues.

Identify potential duplicate records and directs and provide support to sites to resolve record duplication

Define and maintain reporting requirement

Build effective working relationship at every site

ARI Packaging (Elite Staffing) Jun 2015 – May 2016

Position Title: SAP Technician

Generate daily, weekly and monthly reports based upon client and ARI needs

Create SAP handling units and corresponding LPN stickers prior to each production run

Change inbound delivery and create transfer orders

Resolving discrepancies after each production run

Support SAP Insiders in month-end and year-end close reconciliation

Generate and extract production reports out of the Pack Manager WMS

Create and complete inventory cycle counts within Pack Manager WMS

Monitor production status through the Pack Manager Jobs dashboard, and research handling units consumed during production

Ensure post goods receipt of the production PO in SAP is 100% accurate with what was produced in Pack Manager

Rexnord Industries, LLC (Tech USA) Aug 2014 - Jun 2015

Position Title: Administrative Assistant

Checked production activity to provide a controlled flow of materials timed to meet production requirements

Worked with management to organize schedule changes due to backlogs, design changes, and material or labor shortages

Prepared work orders for production or purchase requests based on production schedules

Assisted with evaluating production specifications and plant capacity data to determine manufacturing processes, tool, and manpower requirements

Expedited operations that delay or alter schedules to meet unforeseen conditions

Monitored repair and return orders from receipt of material to the return shipment

Assisted in the coordination of all outside processes and/or sub-component work orders to ensure timely completion of all assembled/linear components

Maintained a clean and safe workplace in accordance with Rexnord policies, 5S procedures, and in line with Rexnord core values

Processed jobs through multiple work cells and outside operations to best meet the on time schedule goals

Assisted Planners by addressing problems or bottlenecks that are delaying critical jobs from completing on time

Acted as a liaison between Planning, OSP, Manufacturing and Quality to communicate scheduling delays

Target Marketing Systems (Express Staffing) Sep 2013 - Aug 2014

Position Title: Customer Service

Answered the telephones and handled calls within the Department

MAS (Master Accounting Series) 90/Sage

Printed shipping labels for orders; answered calls and talked to customers about order inquiries.

Printed sales orders and packing lists from overstock.com

Filed, faxed and entered data

VWR International (Volt Staffing) Jul 2012 - Sep 2013

Position Title: Administrative Assistant

Handled in-bound sales and customer calls, processed and expedited customer orders and handled all post order concerns

Processed customer purchase orders, resolved issues, handled inquiries, cross referencing, expediting and communication with supplier, customers and Sales Rep

Coordinated the appropriate shipping paperwork with over the road drivers

Responsible for monitoring accurate shipping information in the SAP, QSS systems to ensure proper invoicing and bills of lading

Printed daily sales orders, completion of dangerous goods documentation for orders, data entry and updates to domestic shipping manifests were among the tasks performed by the logistics clerk

Prepared certificates of origin, bills of lading, and NAFTA certificates of origin and shipper export declaration for international shipments. Communicated with freight forwarders, third-party warehousing and transportation companies

Prepared documents, such as work orders, bills of lading, and shipping orders to route products

Comcast (Volt Staffing) Mar 2011 - July 2012

Position Title: Administrative Assistant

Sorting incoming mail, opening envelopes, and dealing with parcels. Date-stamped incoming mail, and placed in mailboxes for pick-up or in carts for distribution

Placed sorted interoffice mail in large folders in carts. For distribution with in the office

Weighed mail and affixed postage either by hand or with a meter

Ordered and stored office supplies, filed correspondence and other documents, sent and received faxes, and photocopied

Education:

Under graduate course at College of Dupage November 2000-February 2002

Certified phlebotomist (CPT) at Healthcare In service June 2006-September 2007



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