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Customer Service Technical Support

Location:
Temple Hills, Maryland, United States
Salary:
open
Posted:
August 29, 2018

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Resume:

GUY E. MOTLEY

**** ***** ****

TEMPLE HILL, MD

ac6uy1@r.postjobfree.com

240-***-****

OBJECTIVE

Seeking a computer analyst/programmer position where my programming skills can be utilized.

SUMMARY OF REVELENT EXPERIENCE

An accomplished senior-level analyst/programmer with more than 20 years of programming, testing, and implementation experience. Proficient in the use of DB2, SQL, COBOL, COBOL II, MS-ACCESS, VISUAL BASIC, PL/1, RPG, and IMS/DB. Direct programming experience using IBM Mainframe with MVS/XA operating systems and command level CICS. Direct programming experience using MS Access and Visual Basic in developing applications. Highly successful in developing structured programs used in full life cycles. Proven success in enhancing, maintaining, and troubleshooting existing production systems. Creative thinker with a proven ability to develop systems to meet overall business objectives. Diplomatic in engaging with individuals and groups at a variety of levels and from wide-range of backgrounds. Possess a high degree of ethics with great communication and presentation skills. Passed the CompTia A+ certification.

Hardware:

IBM mainframes using Z/SO, MVS/XA, MVS/ESA and VM operating systems. CompTia A+

Software:

MS Access, MS Excel, MS Word, MS Power Point, IMS DB, DB2, OS JCL, OS UTILITIES, VSAM, TSO/ISPF, FSE, XEDIT INTERTEST, XPEDITER, ENDEAVOR, ROSCO, EDGAR, Job Scheduler

Languages:

COBOL, COBOL II, Visual Basic, Basic, C++, PL/1, RPG, EXEC I & II, REXX, CLIST. Assembler, SAS, Easytrieve, Easytrieve Plus, Script VS, FORTRAN, SQL, HTML/XHTML

EXPERIENCE

07/2007 – Present Registry of Interpreters for the Deaf – Alexandria, Virginia

Senior Analyst/Programmer on the company internal and external database system. Responsible for the maintenance and troubleshooting of all technical issues surrounding the IBM mainframe where the databases are housed. This includes supporting nightly production runs and new ad hoc requests from the user community (internal and external). In addition, I am responsible for resolving application and system abends, which include resolving JCL errors as well as CICS and SQL abends. Responsible for troubleshooting client HTML application issues. Job Scheduler, COBOL, DB2, CICS, VSAM, Easytrieve Plus, Visual Basic, Excel, Access, HTML in an IBM environment are used to support the FAFSA application

02/2004 – 07/2007 Accenture Technical Solutions – Reston, Virginia

Senior Analyst/Programmer for Accenture Department of Education FAFSA (Federal Application for Financial Student Aid) contract. The technical team along with me supported the Mainframe Operations portion of the FAFSA contract with 24 hours technical support. Responsible for resolving application and system abends, which include resolving JCL errors as well as CICS and IMS DB abends. Abends were resolved by 8:00 am (daily) so the system can be available for production use. When not on-call time is spent on ad hoc projects. The ad hoc projects were new development or modifying existing applications using SDLC Methodology. In addition, responsible for developing and maintaining the client MS-Access databases and Visual Basic application programs which were used by Customer Service to assist students with their financial aid and student loans. Use MS-Excel to create daily, weekly, and monthly status reports; and troubleshoot clients HTML applications. Job Scheduler, COBOL, DB2, CICS, VSAM, Easytrieve Plus, Visual Basic, Excel, Access, HTML in an IBM environment was used to support the FAFSA application.

From – 07/2000 to 02/ 2004 Served as a consultant for the following corporations:

CCO – Alexandria, Virginia

ABBTECH – Reston, Virginia

Advanced Technical Recruiters (ATR) – Oxen Hill, Maryland

Bell Atlantic – Arlington, Virginia

State of Washington – Olympia, Washington

MCI Telecommunications (Cedar Rapids, Iowa & Colorado Springs, Col.)

ICMA Retirement Corporation – Washington, DC

NUS Corporation – Gaithersburg, Maryland

IBM Corporation – Bethesda, Maryland

A.C. Nielsen Clearing House – Clinton, Iowa

Computer Consulting Group – El Paso, Texas

Martin Marietta Data System – Orlando, Florida

American Management Systems – Rosslyn, Virginia

Programming language and application software were used in an IBM environment

EDUCATION

Information Technology – took some classes toward degree at The District of Columbia, Washington, DC

Certification in CompTia A+

America Management Systems Training Division

Boeing Computer Services – Training Division

IBM – Training Division

Martin Marietta Data System – Training Division

MAJOR ACCOMPLISHMENTS

Recipient of the RID Service Award which states:

Received the Accenture Technical Solution outstanding achievement award for displaying outstanding technical solutions and resolutions in support of their Department of Education FAFSA contract.

Recognized via the Martin Marietta Corporation Excalibur Award for unselfish dedication and willingness to assist others in technical support of their billing and accounting system



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