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Customer Service Manager

Location:
Miami, Florida, United States
Salary:
oprn
Posted:
August 29, 2018

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Resume:

Ludie Alvarez

ac6uxa@r.postjobfree.com

***** ** **** *** *****, FL 33190 786-***-****

SUMMARY OF QUALIFICATIONS Dynamic and highly-motivated retail manager with 25+ years of demonstrated expertise retail management, customer service, marketing, and employee training. Known as a high-energy manager with a great deal of success in building and motivating team – developing a culture in which store personnel feels comfortable voicing questions and concerns as well as suggesting new ideas to drive sales. Client-focused and results-oriented professional offering a career history of progressive management experience. Communicate clearly and effectively with diverse populations in written, verbal, and presentation formats. Proven ability to manage multiple assignments simultaneously and complete projects under tight deadlines. Equipped with an excellent work ethic while possessing a strong sense of responsibility and leadership. Proven track record of dependability, pooled with absolute integrity.

• Staff Training

• Recruiting and Hiring

• Inventory Management

• Operations Management

• Staff Development

• Operations Management

• Team Building

• Employee Development

PROFESSIONAL EXPERIENCE

Owner/General Manager Miami, FL July 2017 – Current Mamey Central LLC

Bed Bath & Beyond Miami, FL Assistant Store Manager June 2014 – March 2018

• Managed the entire team of Store Associates while increasing the effectiveness/efficiency of support services.

• Was responsible for improving operational systems. Supervised/coached Store Associates in customer service.

• Maintained sales by reviewing department reports. Led in performing merchandising and inventory control.

• Listened to complex customer complaints, examined returned merchandise, and resolved store problems.

• Provided leadership with proven ability in profit maximization, goal achievement, and expense management. Buybuy BABY Greenville, SC Store Manager May 2011 – June 2014

• Hired, built, and trained for high performance employees. Provided strong organizational leadership and active participation in HR operations and merchandising that resulted in significant sales success.

• Evaluated team member performance; provided recommendations for promotions of qualified personnel

. M ichael's Arts and Crafts Miami, FL Store Manager June 2005 – February 2007

• Was responsible for making or providing genuine input into job status decisions of other staff, including hiring, firing, promoting, and delegating assignments. Provided supervision to team of store employees.

• Communicated sales goals, and ensured Michaels's customer service philosophy was being maximized.

• Conduct daily department walks with employees to direct action and to positively impact the business. W algreens Drug Store Miami, FL Store Manager July 1992 – June 2005

• Experienced in monitoring/driving improvements in store profitability as well as managing support services.

• Developed creative new plans to consistently increase customer service metrics and operational goals. EDUCATION Florida International University Miami, FL BBA in International Business / Business Management 2011

AFFILIATIONS Member – Small Business Association and Alumni Association – FIU LANGUAGES English and Spanish



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