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Restaurant General Manager

Location:
Memphis, Tennessee, United States
Posted:
August 29, 2018

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Resume:

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

TAMBRONETTE JOHNSON

**** **** *** **, *******, TN 38116

Home: 901-***-**** - Cell: 901-***-**** - ac6ux7@r.postjobfree.com Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.

Natural leader

Team building

Performance tracking and evaluation

Adaptable

Food safety

Customer service

P&L Management

08/2004 to 10/2008Shift Manager

Checker's – 844 Poplar Ave

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Handled currency and credit transactions quickly and accurately. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Performed all position responsibilities accurately and in a timely manner. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

01/2009 to 01/2013 Assistant Manager

Taco Bell – 3490 Elvis Presley Blvd

Performed all position responsibilities accurately and in a timely manner. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Performed all position responsibilities accurately and in a timely manner. Routinely moved and stocked food products weighing up to 40 pounds. 06/2013 to 07/2014 6646 Poplar Ave

Burger King

Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Led and directed team members on effective methods, operations and procedures. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Skillfully interacted with external vendors to obtain the best quality in pricing and product Reduced labor costs by 10% percent while maintaining excellent service and profit levels. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Created fun team building activities to engage staff in up-selling to meet revenue targets. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Conducted timely performance evaluations for all front of house staff. EDUCATION

Cross-trained and coordinated scheduling with team members to ensure seamless service. Greeted customers and provided excellent customer service. 05/2013 to 06/2013 Customer Service Rep

Tilte Max – 2365 Frayser Blvd

Finalized sales and collected necessary deposits.

Addressed an average of 200 customer inquiries and complaints each week. Met with prospective customers and business owners in their homes, businesses and other settings.

Met with prospective customers and business owners in their homes, businesses and other settings.

06/2013 to 03/2016 Restaurant Manager

Mapco/My Deli – 1280 Church rd

Trained, coached and mentored staff to ensure smooth adoption of new program. Initiated rollout of new enterprise software solution for sales reporting. Created new revenue streams.

Implemented innovative programs to increase employee loyalty and reduce turnover. Increased profits by 15% in one year through restructure of business line. Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Conducted timely performance evaluations for all front of house staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Promoted the business through participation in and sponsorship of community events. And much more

01/2016 to Current Restaurant General Manager

KFC – Hernando, Mississippi

Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Developed, implemented and managed business plans to promote profitable food and beverage sales.

Conducted timely performance evaluations for all front of house staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Reduced labor costs by 5 percent while maintaining excellent service and profit levels. 2005 High School Diploma:

Hamilton High School - 1623 Person Ave

2015 Certificate in Medical office Professional :

Concorde Career institute - 5100 Poplar Ave

ACCOMPLISHMENTS

CERTIFICATIONS

Increased sales by 20% while reducing food costs by 5%, leading to a $10,000 net profit in the last year.

Recipient of the best service time in the district awarded in 2006 Certified in Money Management

Certified in Food safety

Certified in Customer service



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