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Manager Customer Service

Catford, England, United Kingdom
August 29, 2018

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Curriculum Vitae


Michael Garas

Date of Birth: 28th October 1980

Address: * ******* ****,



SE6 2Jr

Marital Status: Married

Nationality: Italian,British Resident


12-2016 – Present Sales ledger Manager Shoreditch Bar Group.

Process all daily cash up sheets from venues.

Process Credit Card & Cash reconciliation on IMerchant and Optomany Systems.

Prepare all the relevant starter reports on daily,Weekly and Monthly basses.

Dealing with all Credit Card and cash issues appears during the reconciliation process and report to Elavon.

Processing all disputes regarding Credit Card transactions.

Monitoring and processing staff members hours for the group 500+ staff members.

2016 – 12-2016 Food & Beverage Manager/Accounts Assistant.

Process invoices, reconciling delivery notes to invoices received and purchase orders.

Set up new supplier accounts and maintain existing account details within the purchase ledger.

Monthly reconciliation of supplier statements.

Assist in the preparation of purchase summaries.

2008 – 2016 Director & Owner of Trinity Chauffeurs.

2008 -2015 Metropolitan Police (special constable).

June 2003- 2008 Bromley Court Hotel Bromley, London

Assistant Food & Beverage Manager

To be responsible for the smooth running of all food and beverage outlets, ensuring all operative staff is briefed in advance of any specific requirements and delegation of tasks accordingly.

Ensure cash handling procedures are adhered to at all times

To set the level of discipline for all staff to adhere to, comply with all fire, health and safety regulations, COSHH, licensing laws, food safety and any other relevant law or regulation.

Take an active role in all aspects of service, make recommendations to improve service, cost control, efficiency, quality and sales

Check on a daily basis all posted F&B revenue from the previous day, ensuring it matches the relevant summaries.

Be fully aware of the hotel’s fire evacuation and terrorist alert policy, and all statutory requirements as laid down by law.

To deal with guest complaints and issues immediately, and take the necessary action to remedy the situation.

April 2002-June 2003 Bromley Court Hotel Bromley, London

Bar Manager

Have a full operational knowledge of the preparation, storage and service of all alcoholic and non-alcoholic beverages and bar food items.

Organise and supervise the display and presentation of bar counters/areas. Ensure that bar is sufficiently prepared and stocked ready for service. Check that all bar closing procedures are carried out correctly.

Check and monitor that all beverages and food items are prepared and served according to company standards and within statutory regulations – maintaining customer satisfaction at all times.

Control wage costs by limiting the amount of overtime to minimal. Monitor and control other departmental costs, wastage, breakages and expenses. Encourage energy saving and other environmental initiatives without detrimental effect on service or safety.

Establish and maintain effective communications with bar staff and other staff within the hotel, especially restaurant staff and also the management team.

Assist and be courteous to guests and display good customer care and social skills at all times. Deal with complaints/compliments and “difficult” customers in a courteous and professional manner.

May 2000-April 2002 Bromley Court Hotel Bromley, London

Bar Person

Attain a high level of product knowledge and price lists and promotes other services/facilities in the hotel.

Take orders, dispense drinks, serve at the bar and tables and handle cash transactions.

Work in co-operation with other department, especially the restaurant. Develop and maintain effective working relationships with colleagues both in Food and Beverage and other departments

Adhere to procedures for the strict security of cash, keys and property – company, guest and personal. Deal with lost property and report immediately any suspicious circumstances or persons acting strangely.


Working towards My ACCA Qualification,F1,F2,F3 achieved.

2017 Bookkeeping, Payroll, and Sage50 Training Course.

2006 - 2008 Bsc in Business Management with Distinction Westminster university

2005 BIIAB National Certificate for Personal Licence Holder Level 2.

2004 Accomplish Certificate in Disability Awareness Training Program.

2003 City & Guilds Bar Service &Supervisory skills Certificate in Catering & Hospitality.

2002 Academy of Food &Wine Certificate Wine Skills.

2002 Stonebow Certificate Craft Trainer Award.

2002 Courage Certificate in Management of Cask & Brewery Conditioned Beer.

2001 Chubb Certificate in Fire Training & Fire Safety Regulations.

2001 S B Training. Certificate in Manual Handling & Food Hygiene Awareness.

1999-2001 City & Guilds Motor Vehicle Engineering UK Certificate in Motor Vehicle Engineering.

1991–1997 Secondary School (Equivalent to GCSE) Egypt Arabic, English, Science, Math, Philosophy, Psychology.



Ability to lead Teams to achieve required results, Computer skills, Able to Communicate with others through verbal and written communication, able to detect, analyse problems and implement solutions, Excellent Customer service attitude, Team building skills, able to organize & place the right people in the right position to maximise results. Able to find & Implement solutions quickly.

Football, Judo, Cycling, Swimming, Reading, Table Tennis, fishing.



Arabic, English (fluent in reading & writing).

Available On Request.

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