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Manager Active Directory

Boca Raton, Florida, United States
August 29, 2018

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Luide Rocha

Boca Raton, FL *****561-***-**** – –

Senior IT Professional

System Architecture

Server Upgrades & Migration



Client Relations

Project Management

System Administration

Script Development

Account Management

Accomplished, results-driven professional with a comprehensive Information Technology (IT) background, complemented by multiple certifications.

Extensive experience in the development of small to large scale enterprise systems for multiple industries, including finance, healthcare, government, and construction.

Leadership expertise in managing the accounts of Fortune 500 companies and overseeing all phases of projects, from design to roll-out and support.

Analytical expertise in troubleshooting complex problems and exceeding established troubleshooting standards.

Excellent communication skills, with proficiency in maintaining customer relations and collaborating with teams. Language fluency in English, Portuguese, and Spanish.


JDL TECHNOLOGIES, Fort Lauderdale, FL 2012-Present

Solutions Architect

Spearhead the development of technology specifications. Design solutions aligned with operational requirements, ensuring optimal scalability and security. Translate sophisticated business requirements into customized client solutions. Perform comprehensive evaluations of IT environments. Deliver quality post-deployment client support. Provide direction to virtualization engineers. Contribute to the expansion of the company’s virtualization practice.

Design and deploy desktop and server virtualization and application delivery technologies.

Engage with clients to provide subject matter expertise on current and future Citrix environments.

Play an instrumental role in all phases of multiple projects, including scoping, design, development, testing, rollout, user acceptance, support, and documentation.

JM FAMILY ENTERPRISES, Deerfield Beach, FL 2011-2012

Contractor, Systems Administration

Designed and developed scripts for the Microsoft Office migration, as well as scripts to sync TS profiles between two data centers. Successfully troubleshoot Sev1 or Sev2 issues in Citrix.

Led the migration of numerous application silos to the upgraded Citrix XenApp.

Upgraded the Citrix license server and executed hot fixes to resolve a farm-wide problem.

Drove Citrix policy changes for the Citrix printing architecture.


Relationship Manager

Maintained responsibility for the accounts of multiple Fortune 500 companies, healthcare organizations and universities. Resolved Citrix-related issues for customers and handled Citrix Migration projects.

Engaged with customers to maintain relations, restoring failed customer relations and earning Kudos.

Increased process performance by 500% for a client by identifying root cause of a critical issue.

Functioned as technical resource for new support engineers.

Expertly troubleshoot critical issues and consistently exceeded standard troubleshooting practices.


Technical Support Senior Engineer Level 3

Delivered quality technical support resolve customer’s Citrix related issues. Designed and executed strategic solutions to address business needs. Managed loads and formulated recommendations for purchases or upgrades to existing systems. Created concise, comprehensive documentation pertaining to systems’ current and proposed states.

Functioned as a member of Core Technologies, Offline, and Advanced Technologies Support Teams, as well as a team charged with maintaining the Citrix Active Directory and Exchange infrastructure.

Engaged with enterprise clients to provide technical guidance and led high-end implementations of Citrix and Terminal Services.

Additional experience as an IT Manager with Fracesca Guerrera Cosmetics, Inc. (2001 – 2003)



Bachelor of Science: Business Administration


Microsoft Certified Professional, Windows 2003 Microsoft Certified Systems Engineer, Windows 2008

Citrix Certified Administrator, Metaframe XP Citrix Certified Enterprise Administrator, Metaframe XP

Citrix Certified Enterprise Administrator, Presentation Server 4.0

Citrix Certified Enterprise Administrator, Presentation Server 4.5/5.0

Citrix Certified Enterprise Administrator, Presentation Server 6.5/Xendesktop 7.x


Skilled in designing, installing, configuring, and upgrading the following: Active Directory, DNS, DHCP, Group Policy, DFS Namespace and Replication; Microsoft Exchange 2007, 2010 and 2013 High Availability; Barracuda and MCafee Spam Filter; Windows Server 2008R2 and 2012 R2; VMWare ESX 4, 5 and 5.x, l; Citrix XenServer, Xenapp and XenDesktop; Microsoft Terminal Server RDS and RDS Gateway; Sonic, and WatchGuard Firewall devices; 3CX VOIP phone system on premise and cloud; Microsoft SQL Server Always On; Microsoft HyperV; and Office 365 Cloud.


Citrix MetaFrame 1.8, XP 1.0 FR1 FR2 and FR3 Citrix Metaframe Presentation Server 3.0

Citrix Presentation Server 4.0/4.5 Citrix XenApp 5.0/6.0/6.5 sp1 R03 Citrix Access Gateway/ Netscaler/Netscaler VPX

Citrix Secure Gateway 2.0 / 3.0 /3.1 Citrix Web Interface 1.6 / 2.0 / 2.1 / 3.0 / 4.0 / 4.2 / 4.5/5.0 /5.1

Citrix Password Manager 2.0 / 2.5 / 4.0 / 4.5/5.1 Citrix advance access control 4.0 4.2 / 4.5 / roll up pack01

Citrix Receiver GoToMyPC, GoTo Assist, GoToMeeting Citrix Online

Citrix XenDesktop 4.5 / 5.6 / 7.0 / 7.1 / 7.5 /7.8 Citrix provisioning server 5.6 / 6.1 / 7.1/7.8

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